Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Kathia Moctezuma

Lancaster,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and skilled in working under pressure.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Respite/Personal Assistance

AAveannaHealthcare
Woodland Hills, CA
03.2017 - Current
  • Assisted families in developing effective communication techniques between them and their children.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Supported clients in participating in leisure activities like going on walks or attending community events.
  • Made transportation arrangements and accompanied clients for appointments, errands and outings.
  • Coordinated communication between family members regarding schedule changes or needs of the client.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
  • Developed positive relationships with clients, their families, and other involved parties.
  • Participated in enjoyable activities with clients to provide mental stimulation.

Cashier

Hong Kong Express
Lancaster, CA
01.2019 - 03.2021
  • Kept restaurant impeccably clean for guests and to match health code standards.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.
  • Assisted management with inventory control processes such as restocking supplies for servers, hosts, and kitchen staff.
  • Memorized menu additions, changes, and limited offerings also answered questions regarding dietary restrictions and nutrition information.
  • Processed orders and payments using POS system terminals and registers.
  • Inspected all equipment for proper sanitation before each use.
  • Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.

Secretary

No Limits Autobody Paint
Northridge, CA
03.2015 - 12.2018
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Handled vendor invoices, verifying coding, reconciling purchase orders, and documenting approvals.
  • Helped with processing by preparing accurate insurance claim forms and related documents.
  • Contributed to billing accuracy by determining changes for services requested, collected deposits and arranging long-term payment plans.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Teacher Volunteer

Village Learning Center
Los Angeles, CA
07.2016 - 03.2017
  • Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
  • Assisted teachers in preparing lessons and materials for instruction.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Encouraged positive behavior among students through positive reinforcement techniques.
  • Performed various administrative duties as assigned by the principal or lead teacher.
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.

Education

Some College (No Degree) - Child Development

East Los Angeles College
Monterey Park, CA

Skills

  • Disability Awareness
  • Crisis Management
  • Behavioral Support
  • First-Aid and CPR
  • Safety Monitoring Skills
  • Record Keeping
  • Leadership Skills
  • Computer Skills
  • Communication Skills

Accomplishments

  • Deans Honor List Award High GPA

Languages

Spanish
Full Professional
English
Full Professional

Certification

  • Adult/Child/Infant CPR & First Aid & AED

Timeline

Cashier

Hong Kong Express
01.2019 - 03.2021

Respite/Personal Assistance

AAveannaHealthcare
03.2017 - Current

Assistant Teacher Volunteer

Village Learning Center
07.2016 - 03.2017

Secretary

No Limits Autobody Paint
03.2015 - 12.2018

Some College (No Degree) - Child Development

East Los Angeles College

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Kathia Moctezuma