Kathia Morales
Houston,TX
Summary
Personable medical assistant bringing several years of hands-on experience, balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Baylor College of Medicine Family Medicine
Houston, USA
01.2023 - Current
- Performs routine patient care responsibilities, such as taking vital signs, venipuncture, collecting specimens, EKGs/ECGs, and laboratory Point of Care Testing.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted back office patient processes to reduce office wait times.
- Administers medication under the direction of a supervising physician.
- Sets up instruments and equipment for physicians.
- Assisted physicians during patient examinations and procedures.
- Schedules patient tests, procedures, and appointments.
- Performs clerical and administrative responsibilities, such as filing and scanning patient medical records, obtaining lab and x-ray reports, hospital notes, and referral information.
- Conducts patient outreach phone calls, and post-visit follow-ups.
- Collected and documented patient medical histories accurately.
SSD Associate
Amazon
Pasadena, USA
10.2021 - 12.2022
- Receiving and processing incoming stock and materials, picking and filling orders from stock, and gathering and shipping others.
- Managing, organizing, and/or retrieving stock in the warehouse, and carrying out other relevant duties as assigned by Amazon.
- Tracking inventory as products, merchandise, and/or goods are transported through the warehouse, and also inspecting for defects or damages, and documenting any instances for submission to the warehouse manager or relevant personnel.
Customer Service Representative
Conduit Global
Remote
02.2021 - 07.2021
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out, so that you can answer questions.
- Processing orders, forms, applications, and requests.
Education
MA Certificate -
CHCP MED CENTER
Medical Center01.2023
AA - General Studies
SAN JACINTO COLLEGE
Pasadena, TX05.2021
Skills
- Vital signs monitoring
- Patient documentation
- Medication administration
- Medical terminology
- Time management
- Clinical coordination
- Inventory management
- Problem solving
- Team collaboration
- Reliable team player
- Completing insurance forms
- Biometric screening
- Ear irrigation
- STD counseling
- Procedure assistance
- Wound care management
- OB/GYN procedures
- EKG set up and monitoring
Languages
- Proficient in writing and speaking fluently English
- Proficient in writing and speaking fluently Spanish
Accomplishments
- Honor roll student for A's on all classes for the whole school year.
- Participated in student ambassador program
Certification
- NRCMA
Timeline
Medical Assistant
Baylor College of Medicine Family Medicine
01.2023 - Current
SSD Associate
Amazon
10.2021 - 12.2022
Customer Service Representative
Conduit Global
02.2021 - 07.2021
MA Certificate -
CHCP MED CENTER
AA - General Studies
SAN JACINTO COLLEGE