Kathia Real

1. Ensure optimal performance of employees by implementing effective performance management strategies.
2. Develop and maintain reports, databases, and automation tools to streamline processes for clients and internal operations.
3. Cultivate and nurture strong client relationships to foster long-term partnerships and satisfaction.
4. Oversee invoicing processes to ensure timely and accurate billing for services rendered.
5. Monitor and optimize productivity and efficiency within accounts, including management of agents or employees.
6. Lead project management initiatives, conduct cost analysis, perform audits, and make financial decisions to drive business success and growth.

1. Lead the development and execution of product strategies, including forecasting market trends and client needs to inform product roadmaps.
2. Cultivate and maintain strong client relationships to gather feedback and insights for product enhancement and innovation.
3. Spearhead the creation and optimization of websites and databases tailored to the real estate development industry, ensuring high quality and user-friendly interfaces.
4. Drive automation initiatives to streamline processes and enhance productivity, focusing on maintaining top-tier quality standards.
5. Develop comprehensive process flows and backend systems for developers, ensuring seamless integration and efficient operations.
6. Implement CRM integrations with newly developed websites to enhance customer relationship management and improve overall user experience.

1. Develop and implement automated systems for quality assurance (QA) evaluations, coaching forms, vacation processes, and attendance tracking to enhance efficiency and accuracy.
2. Transition reporting processes from Excel to SQL for improved data management and accessibility.
3. Utilize Tableau platform to translate data into insightful and visually compelling reports for various stakeholders.
4. Oversee the survey process and training modules platforms, ensuring seamless integration and functionality.
5. Generate comprehensive sales reports for pharmaceutical items and stocks to support strategic decision-making and sales performance evaluation.

1. Oversee three lines of business for key clients Apple and Microsoft, ensuring exceptional service delivery and client satisfaction.
2. Conduct COPC implementations for each process, ensuring advancement and adherence to standards with the best practices in place.
3. Develop process improvement plans to standardize outlier management and enhance operational efficiency.
4. Lead new account launches, overseeing the implementation process and facilitating the development of team managers.
5. Review performance metrics with clients during Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR), addressing any concerns and identifying areas for improvement.
6. Evaluate the effectiveness of the hiring process and make adjustments as needed to attract and retain top talent.
7. Implement sustained improvement initiatives based on six-month data analysis, aiming to increase customer satisfaction by at least 2% monthly across each line of business for each client.
8. Prepare engaging presentations for potential clients, highlighting the company's strengths and value proposition to secure new partnerships.