Kathia Valencia Vargas

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
• Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
• Answered questions about store policies and addressed customer concerns.
• Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
• Developed strong rapport with regular customers through friendly interactions and personalized service.
• Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
• Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
• Streamlined check-out process for improved customer experience and reduced wait times.
• Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
• Restocked and organized merchandise in front lanes.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
• Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied customers.
• Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
• Collected and authorized guest payments.
• Adhered to company policies regarding returns and exchanges, maintaining consistency across all transactions.
• Identified opportunities to upsell products or services based on individual customer preferences or needs.
• Participated in regular staff meetings to provide input on improving the customer experience and store operations.
• Processed customer orders and accurately handled payment transactions.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Counted money in drawers at beginning and end of each shift.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Developed and managed relationships with customers to increase customer loyalty.
• Answered product questions using knowledge of sales and store promotions.
• Redeemed coupons to discount purchases.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Set up new sales displays each week with fresh merchandise.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
• Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
• Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
• Received, unpackaged and stored incoming food deliveries.
• Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
• Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
• Demonstrated versatility by assisting with various tasks throughout the establishment, including cashier duties when necessary.
• Maintained high customer satisfaction levels by preparing orders accurately.
• Checked and logged food temperatures every hour.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
• Monitored and maintained required food temperatures for safety.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
• Supported kitchen team by being responsive and pitching in to complete tasks.
• Packaged and stored food products following proper handling and preservation methods.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
• Organized and re-stocked various stations and self-service items.
• Followed food safety practices and sanitation guidelines.
• Cleaned and maintained work areas, equipment and utensils.
• Maintained composure and work quality while under stress.
• Maintained high personal grooming standards and uniform presentation.
• Lifted and carried heavy materials.
• Loaded dishes, glasses and tableware into dishwashing machines.
• Produced consistently high-quality baked goods for customers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Trained and supervised new employees on bakery operations and procedures.
• Maintained accurate inventory of baking supplies and ingredients.
• Created appealing displays to showcase products in bakery.
• Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
• Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
• Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
• Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
• Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.
• Cleaned and maintained kitchen equipment and oven.
• Packaged finished products for sale.
• Trained new employees on bakery methods and procedures.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• Prepared frostings and other toppings for cakes and pastries.
• Processed customer orders and payment transactions.
• Replenished bakery items in display cases.
• Replenished and rotated food items, following correct food cooling and storage procedures.
• Managed display cases to verify freshness and attractiveness of products.
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Monitored temperatures of ovens, proof boxes and other equipment.
• worked all 3 shifts depending what shift they needed me for or to cover for some one.

• Monitored inventory levels of parts and materials, ensuring timely replenishment to avoid production disruptions.
• Established realistic but challenging performance goals for individual employees that aligned with organizational objectives.
• Streamlined production processes for increased throughput, optimizing equipment usage and reducing downtime.
• Reduced workplace accidents by enforcing safety protocols and maintaining a clean, organized work environment.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Assisted in coordination of company events, contributing to successful and well-organized functions.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
• Improved communication flow by establishing daily briefing for front desk and administrative staff.
• Provided basic technical support for front office equipment, minimizing downtime.
• Enhanced guest experience by maintaining welcoming and organized reception area.
• Organized and maintained files and records to ensure up-to-date documentation.
• Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
• Streamlined check-in processes, reducing wait times for guests.
• Facilitated smooth communication between departments by accurately relaying messages and information.
• Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
• Greeted visitors warmly, creating positive first impression of organization.
• Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Collected payments, processed transactions and updated relevant records.
• Handled assignments independently with good judgement and critical thinking skills.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Compiled information from files and research to satisfy information requests.
• Tracked important information in spreadsheets and ran reports or generated graphs using data.

shift C NIGHT ADUIT

• Enhanced security by monitoring visitor access and issuing badges according to company protocols.
• Collected [Type] payments, processed transactions and updated relevant records.
• Routed incoming mail and messages to relevant personnel without delay.
• Scheduled office meetings and client appointments for staff teams.
• Tracked important information in spreadsheets and ran reports or generated graphs using data.
• maid sheet and room schedules for next day
• prepared breakfast area and coffee for next day
• closed end off day reports
• printed room check outs and overnight sheets
• cleaned lobby area as well as to my work office
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Assisted with onboarding new clients and securing paperwork completion.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Improved workflow by introducing more efficient document handling and organization practices.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Streamlined invoice processing to ensure timely payments and financial operations.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
• Tracked important information in spreadsheets and ran reports or generated graphs using data.