Kathia M Contreras De Spore
North Las Vegas,NV
Summary
Accomplished Business Banking Specialist with a proven track record at US Bank, NA, adept in portfolio management and business relationship management. Excelled in creating customized financial solutions, leading to increased client satisfaction and revenue growth. Skilled in sales leadership and mentoring, fostering strong team and client relationships. Achieved significant repeat business through exceptional service and tailored advice. Instructor for Business Financial Literacy in Las Vegas Community with various associations.
Overview
28
28
years of professional experience
Work History
Small Business Banking Specialist
US Bank, NA
06.2014 - Current
- Met with customers to assess needs and propose customized solutions.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Structured and finalized secured and unsecured loans.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Worked with diverse product development teams to create software for qualitative structured solutions to validate and model emerging markets.
- Provided personalized financial advice, addressing unique needs of business clients across various industries.
- Trained junior team members on best practices related to business banking services and products.
- Worked closely with branch managers and staff to promote a culture focused on exceptional service delivery for business banking customers.
- Developed long-lasting relationships with clients, resulting in repeat business and positive referrals.
- Enhanced client satisfaction by providing tailored banking solutions to small and medium-sized businesses.
Customer Services Manager
US Bank, NA
04.2010 - 05.2014
- Enhanced customer satisfaction by implementing streamlined processes and timely issue resolution.
- Streamlined communication between departments to facilitate prompt responses to customer inquiries.
- Increased team efficiency through effective staff training and performance monitoring.
- Coordinated regular team meetings to discuss performance metrics, share insights, and provide ongoing support for success in their roles as Customer Services Managers.
Teller Coordinator & Universal Banker
US Bank, NA
07.2007 - 03.2010
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Complied with internal controls and federal regulations by implementing sales & operational methods.
- Assisted in training new hires, resulting in improved performance and quicker acclimation to the workplace.
SALES MANAGER/ SALES REPRESENTATIVE
CORPORATE AMERICA/ INSA DE MEXICO, SA DE CV
01.2001 - 07.2006
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Business Consultant & Seminar Instructor
FASTAG MANAGEMENT
05.1996 - 12.2000
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
Education
MBA - Marketing Management And Research
UNIVERSIDAD AUTONOMA DE BAJA CALIFORNIA
TIJUANA, MEX06-2001
BBA - Business Administration
UNIVERSIDAD AUTONOMA DE BAJA CALIFORNIA
TIJUANA, MEX12-1999
Skills
- Product and service knowledge
- Sales Leadership
- Business Relationship Management
- Portfolio Management
- Financial Literacy Instructor
Accomplishments
- Achieved Top 10 High Revenue producer 2015-2018. Award Top Producer 2016 of the entire In store Division.
- Achieved Circle of Excellence 2008 through effectively helping customers & nominated by them.
- Collaborated with team of 27 Branches in the development of Business Production & customer engagement.
Affiliations
- Active Member of Score, NSBDC, Dreamers Woman Business Owners
Languages
Spanish
Native or Bilingual
Timeline
Small Business Banking Specialist
US Bank, NA
06.2014 - Current
Customer Services Manager
US Bank, NA
04.2010 - 05.2014
Teller Coordinator & Universal Banker
US Bank, NA
07.2007 - 03.2010
SALES MANAGER/ SALES REPRESENTATIVE
CORPORATE AMERICA/ INSA DE MEXICO, SA DE CV
01.2001 - 07.2006
Business Consultant & Seminar Instructor
FASTAG MANAGEMENT
05.1996 - 12.2000
MBA - Marketing Management And Research
UNIVERSIDAD AUTONOMA DE BAJA CALIFORNIA
BBA - Business Administration
UNIVERSIDAD AUTONOMA DE BAJA CALIFORNIA
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