Hi, I’m
KATHIE ANDERSEN
KEIZER,OR
Summary
Well-qualified, focused professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction while still meeting business goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
37
years of professional experience
11
years of post-secondary education
Work History
Thermo Fisher Scientific (FEI)
Logistics Specialist I
01.2013 - Current
Job overview
- Oversee every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Collaborate with administrators to resolve invoicing and shipping problems.
- Oversee complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintain compliance with all relevant regulations.
- Provide training and development opportunities for employees within the logistics department.
- Achieve team goals by guiding employees in coordinating and deploying best practices.
- Assist in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Perform regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
Thermo Fisher Scientific (FEI)
Project Workstream Lead
01.2022 - 10.2022
Job overview
- Represented Service Logistics on the 'Cloud For Service' project
- Ensured SL processes were integrated into the new platform and executed solutions to existing issues within the ordering process.
- Updated senior leaders on progress and roadblocks.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Partnered with project team members to identify and quickly address problems.
- Contributed to the development of company-wide project management strategies, resulting in more streamlined processes and increased productivity.
FEI
Senior Customer Service Rep
10.2005 - 01.2013
Job overview
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Trained and directed new employees in company processes and conflict resolution.
- Mentored junior team members, contributing to their professional development and overall team success.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Implemented and developed customer service training processes.
ACS, Inc.
Senior Customer Service Rep
10.2001 - 10.2005
Job overview
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client's concerns and the company's interests.
Golden PawnBend, OR
Jewelry Appraiser
06.2000 - 09.2001
Job overview
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on jewelry and firearms after closely inspecting item values and collecting tangible property as collateral.
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
All That Glitters, Inc.
Inventory Specialist
12.1994 - 05.2000
Job overview
- Appraised, bought, sold & issued loans on fine jewelry; balanced cash tills; supervised employees; opened & closed stores (including unlocking of safes & setting alarms)
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
Globe Airport SecurityPortland, OR
Pre-Boarding Screening Officer
06.1994 - 12.1994
Job overview
- Enhanced security by thoroughly conducting pre-boarding passenger screenings and identifying potential threats.
- Detected prohibited items effectively by utilizing x-ray machines, metal detectors, explosives trace detection equipment, and pat-downs as needed.
- Collaborated with law enforcement officials when needed, providing accurate information to assist in investigations or incident management.
- Improved overall airport safety, conducting thorough searches of carry-on items and luggage.
City of Portland, Park Bureau, Fiscal Services DivPortland, OR
Administrative Assistant
01.1987 - 04.1989
Job overview
- Created and maintained databases to track and record golf course revenue.
- Assisted with human resources tasks such as onboarding new employees, processing payroll, and processing termination files.
- Hand carried documents to City Hall for Mayor and/or Commissioner's signatures.
- Assisted coworkers and staff members with special tasks on daily basis.
Multnomah County Courts, Records DivisionPortland, OR
Legal File Clerk
02.1988 - 05.1988
Job overview
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located and retrieved requested documents in accordance with established policies.
Education
Portland State UniversityPortland
Bachelor of Science from Social Sciences
09.2005 - 06.2009
University Overview
- Member of Psi Chi Psychology Honor Society
- 3.9 GPA
- Dean's List
- Honor Roll
Portland Community CollegePortland
Associate of Applied Science from Criminal Justice
01.2002 - 06.2005
University Overview
- Completed an Internship at Columbia River Correctional Facility
Portland Community CollegePortland, OR
Certification from Juvenile Corrections
01.2002 - 06.2005
University Overview
- Taught basic cooking & crafting skills to youth being held in the Donald E. Long Juvenile Detention Center
Delta College of Business
Degree from Travel & Tourism
1993 - 1993
Skills
- Proficient with Microsoft Office (Word, Excel, Outlook & PowerPoint) & ERP (QAD) systems
- Strong Attention to Detail
- Critical Thinker
- Experienced Trainer
- Active Listener
- Experienced Supervisor / Team Lead
- Flexible and Adaptable
- Excellent Verbal & Written Communication
- Customer Focused
- Quick Learner
References
Gladly furnished upon request.
Timeline
Project Workstream Lead
Thermo Fisher Scientific (FEI)
01.2022 - 10.2022
Logistics Specialist I
Thermo Fisher Scientific (FEI)
01.2013 - Current
Senior Customer Service Rep
FEI
10.2005 - 01.2013
Portland State University
Bachelor of Science from Social Sciences
09.2005 - 06.2009
Portland Community College
Associate of Applied Science from Criminal Justice
01.2002 - 06.2005
Portland Community College
Certification from Juvenile Corrections
01.2002 - 06.2005
Senior Customer Service Rep
ACS, Inc.
10.2001 - 10.2005
Jewelry Appraiser
Golden Pawn
06.2000 - 09.2001
Inventory Specialist
All That Glitters, Inc.
12.1994 - 05.2000
Pre-Boarding Screening Officer
Globe Airport Security
06.1994 - 12.1994
Delta College of Business
Degree from Travel & Tourism
1993 - 1993
Legal File Clerk
Multnomah County Courts, Records Division
02.1988 - 05.1988
Administrative Assistant
City of Portland, Park Bureau, Fiscal Services Div
01.1987 - 04.1989
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