Kathie Childres

I went to work at Red Lobster part time after taking a few years off. At Red Lobster I was responsible to ensure customer satisfaction by promptly attending to their needs and providing personalized service. I used suggestive selling techniques through knowledge of the menu and specials. I used multitasking skills to manage multiple tables simultaneously without compromising service. I handled complaints professionally to maintain positive guest relationships.

I sold these high end vacuum cleaners through in home demonstrations. The marketing of these was mainly through word of mouth advertising. After a demo, whether they purchased or not, we offered a nice gift if they would assist in having their friends and associates see the demo. I received many prizes and awards for my sales and recruiting ability.

I sold many Ford cars and trucks through effective networking and promotional events. I assisted customers in making informed decisions by first assessing their wants and needs. I used client lists to contact customers and letting them know what bonuses they could take advantage of, thereby making appointments for them to come in and ask for me. Surveys were of utmost importance and I had a book of excellent surveys on my desk. I also believed in making sure the customer was happy after the sale.