Kathie Copeland

I was responsible for gathering background information on individuals appling for jobs. I would go in the court site in different states and counties and pull the information. Then transfer that information to our system to be forwarded to our customer.

• Utilized established methods for data processing and analysis for consistency and accuracy.
• Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
• Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
• Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
• Applied data validation procedures to support and enforce data integrity.
• Assisted in training new hires on company-specific data management systems, procedures, and best practices.
• Located and corrected data entry errors and reported to management.
• Compiled information and input into [Type] database.
• Verified accuracy of data before transcribing.
• Demonstrated commitment to continued professional development by attending workshops and training sessions related to data processing tools and techniques.
• Updated and maintained customer information, documents and records.
• Checked for accuracy by verifying data and records.

• Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
• Coordinated communication between patients, healthcare providers, and administrative staff to enhance service delivery.
• Maintained accurate records in electronic health systems for efficient patient data management.
• Implemented procedures to improve office workflow and reduce patient wait times.
• Handled multi-line phone systems, directing calls efficiently to appropriate departments or personnel.
• Resolved patient inquiries and concerns promptly, fostering a positive clinic environment and enhancing patient satisfaction.
• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Maintained clean reception area to promote positive, professional environment for clients.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
• Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered multi-line phone system and enthusiastically greeted callers.
• Identified visitors' needs to offer solutions and information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted management with administrative tasks such as data entry, filing, and report generation as required.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
• Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
• Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
• Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
• Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Completed all tasks in compliance with company policies and procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Handled assignments independently with good judgement and critical thinking skills.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Managed patient scheduling and appointment confirmations to optimize office workflow.

• Coordinated insurance claims processing to ensure timely resolution and compliance with company policies.
• Managed policy renewals, providing guidance to clients on coverage options and benefits.
• Developed training materials for new staff, enhancing knowledge of insurance protocols and processes.
• Streamlined documentation procedures, improving accuracy in data entry and record-keeping.
• Collaborated with cross-functional teams to address client inquiries and resolve issues effectively.
• Mentored junior staff, fostering professional growth and ensuring adherence to industry standards and regulations.
• Verified insurance and communicated coverage to staff and patients.
• Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
• Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Filed and tracked insurance claims and communicated claims status to patients.
• Obtained prior authorization and precertification for outpatient procedures.
• Prepared insurance claims for submission to clearinghouses or insurance companies.
• Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
• Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
• Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
• Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
• Analyzed data from various sources to identify patterns in claims activity, allowing for more effective prevention strategies moving forward.
• Increased team efficiency with development of comprehensive training materials on insurance protocols.
• Facilitated knowledge-sharing sessions on emerging insurance trends, keeping team informed and proactive.
• Facilitated smoother internal communication, organizing regular meetings between different departments.
• Streamlined claim processing for improved customer experience, implementing efficient tracking systems.
• Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
• Verified client information by analyzing existing evidence on file.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Modified, updated and processed existing policies.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Processed and recorded new policies and claims.
• Checked documentation for accuracy and validity on updated systems.
• Collected premiums and issued accurate receipts.
• Maintained confidentiality of patient finances, records, and health statuses.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Calculated adjustments, premiums and refunds.
• Generated, posted and attached information to claim files.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Posted payments to accounts and maintained records.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Maintained up-to-date knowledge of insurance regulations, ensuring company compliance with current laws.
• Enhanced client satisfaction by providing timely and accurate policy updates and renewals.