Kathie Drake
Wichita,KS
Summary
Adept at fostering positive customer experiences, I excelled in roles at Lowes and The Old Spaghetti Factory, mastering product knowledge and issue resolution. My blend of skills, including exceptional customer service and multitasking, contributed to significant satisfaction rates. Proven ability to maintain high standards under pressure, I bring a track record of achievements and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Customer Service Technician- Garden Dept.
Lowes
03.2024 - 07.2024
- Received new plant inventory
- Cared for existing plant inventory
- Resolved customer inquiries to ensure satisfaction with plant selections.
Food & Beverage Server
The Old Spaghetti Factory
04.2023 - 10.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Family Caregiver
Volunteer, Not Employed
04.2009 - 05.2021
- Managed household tasks efficiently, creating a clean and organized living environment for invalid mother-in-law and disabled husband
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with invalid/disabled family members.
- Coordinated healthcare appointments and ensured timely access to necessary medical services.
- Assisted mother-in-law with physical therapy exercises, promoting improved mobility and overall health outcomes.
Hostess/Server
International House of Pancakes (IHOP)
09.2007 - 11.2009
- Greeted customers and guests, provided exceptional food and beverage services in a fast paced restaurant environment, and provided cashier services when required.
Education
No Degree - Psychology
Mira Costa College
Oceanside, CASkills
- Customer service
- Issue resolution
- Product knowledge
Timeline
Customer Service Technician- Garden Dept.
Lowes
03.2024 - 07.2024
Food & Beverage Server
The Old Spaghetti Factory
04.2023 - 10.2023
Family Caregiver
Volunteer, Not Employed
04.2009 - 05.2021
Hostess/Server
International House of Pancakes (IHOP)
09.2007 - 11.2009
No Degree - Psychology
Mira Costa College
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