Kathie Fitch

• Processed orders designated locations using various tools and transferred to appropriate areas for further processing.
• Management System (WMS), IBM Cognos and Microsoft Office with more than 12 years of successful experience
• Communicated with external and internal customers to discuss packing needs and any special items or circumstances.
• Accurately keyed in data for packages into computer system
• Supported internal team members with technical knowledge, operational support and exemplary customer service.
• Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
• Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
• Guided team members to minimize delays and maintain high-quality daily production.
• Maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.
• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
• Earned reputation for good attendance and hard work.
• Work closely with Data Analyst to reduce Transportation cost

• Responded to all customer inquiries in a timely manner.
• Maintained detailed account records and logs
• Reviewed purchases for fraudulent activities.
• Worked flexible schedule to accommodate changing customer levels.
• Organized items in visually appealing manner.
• Answered incoming telephone calls with professional and knowledgeable responses.
• Maintained up-to-date knowledge of customer buying habits.·
• Analyze company policies and procedures to ensure efficiency and necessity
• · Inspect product shipments to ensure quality

· Developed and maintain quality spreadsheets

• · Developed Peer Trainer Program
• · Developed Training Surveys to identify training needs
• · Developed Work Instructions and Job Aids for all areas
• · Trained new and existing team members on MHE
• · Provided training to new and existing employees on systems, processes, policies, and procedures
• · Conducted HR orientations sessions and coordinated new hire paperwork
• · Conducted new hire interviews
• · Developed organizational documents, policies, and procedures
• · Tracked all new and existing team member training
• · Designed and developed training programs
• · Worked with area superiors on continues improvement projects
• Worked with Main to complete Labor Management Training for all supervisors and managers

• · Maintaining inventory and accuracy reports for management
• · Researching inventory discrepancies and making the necessary adjustments
• · Perform clerical duties in receiving
• · Created and updated new and existing locations
• · Trained new and existing team members on MHE
• · Cubiscan all items in the warehouse
• · Created Standard Operating Procedures for the warehouse
• Developed reputation as an efficient service provider with high levels of accuracy.