Kathie Gross
Laguna Niguel,CA
Summary
Talented professional sales leader with proven, multi-faceted sales and customer service skills. Excellent reputation for problem resolution, multi-taking and improving customer satisfaction. Seeking a position that utilizes strong interpersonal skills.
Overview
27
27
years of professional experience
Work History
Sales and Marketing Manager
Mark Gross & Associates
Irvine, CA
04.2024 - Current
- Responsibly handled the development, definition and management of multiple social media platforms for the company.
- Monitored key marketing performance indicators to maintain high operational standards and seize project opportunities.
- Established strong partnerships with project-related third parties to enhance organizational visibility, development and scalability.
Director of Operations (Career Break)
Gross Family Household
Laguna Niguel, CA
09.2005 - Current
- Defined, implemented, planned, and organized operational policies and guidelines for 18 years to create a harmonious home environment.
- Successfully contributed to the attainment of team goals through the implementation of training plans, coaching and performance management.
- Oversaw a variety of construction projects.
- Ensured efficient procurement, inventory, and household operations management.
- Led change and transformation to deliver benefits and align family resources.
- Managed, motivated, trained and guided child development strategies, resulting in achievements and success.
Senior Account Executive
Old Republic Home Protection
San Ramon, CA
03.2001 - 10.2005
- Oversaw operations of over 700 offices in a route-based territory.
- Effectively presented products and services to brokers and agents, utilizing persuasive techniques in individual as well as group scenarios.
- Achieved improved sales outcomes by effectively leveraging sponsored events, service concessions, promotion of value-added vendor services, and key account management.
- Managed administrative time to maximize interactive sales efforts.
- Organized and prioritized work to manage time and meet desired sales goals.
- Attained Sales Leadership Club recognition for three consecutive years in 2002, 2003, and 2004.
National Account Manager
Simple Technology Inc.
Santa Ana, CA
01.1998 - 02.2001
- Direct sales and management of high-performance memory upgrade solutions to a national account base of resellers, OEMs, VARs, and distributors.
- Generated significant revenue and gross profit within 60 days of employment by establishing a new account base.
- Achieved 20% or more increase in monthly sales goals without fail during my tenure with the company.
- Executed sales initiatives aimed at strengthening crucial vendor associations and establishing the organization as a sole-sourcing vendor.
Education
Associate of Science - Marketing
Rancho Santiago College
Orange, CA09-1988
Skills
- Sharp, innovative and highly professional with ability to communicate customer needs to all levels of management to improve company profitability
- Dedicated to task and goal achievement
- Proven record of securing repeat commitment from customers
- Strongly adept at relationship selling
- Exceptional oral and written presentation skills
- Self-motivated team player with the ability to work well independently or in a group environment
- Proficient and social media content creation
Timeline
Sales and Marketing Manager
Mark Gross & Associates
04.2024 - Current
Director of Operations (Career Break)
Gross Family Household
09.2005 - Current
Senior Account Executive
Old Republic Home Protection
03.2001 - 10.2005
National Account Manager
Simple Technology Inc.
01.1998 - 02.2001
Associate of Science - Marketing
Rancho Santiago College
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