Kathie Lungstrum
McAlester
Summary
Dynamic sales associate with a proven track record at Yellow Gazebo, excelling in customer engagement and upselling. Skilled in verbal communication and service-oriented approaches, I fostered lasting relationships, driving repeat business and enhancing store appeal. Adept at managing high-stress situations while maintaining professionalism and promoting promotional offerings effectively.
Overview
27
27
years of professional experience
Work History
Sales Associate
Yellow Gazebo
08.2019 - Current
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Substitute Teacher, K-Eighth Grade
Frink-Chambers School
08.2011 - Current
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Enforced school and class rules to maintain order in classroom.
- Monitored student performance and provided feedback to inform instruction.
- Followed lesson plans designed by absent teachers.
Dental Assistant
Dr. Don Logue, DDS
10.1998 - 10.2006
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Took dental images following strict patient protection rules, applying lead aprons.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Verified patient insurance eligibility and benefits.
- Exposed, developed and mounted dental x-rays.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Monitored patient comfort and safety during dental procedures.
- Staged tray for procedures by arranging dental instruments and equipment.
Education
Tahlequah High School
Tahlequah, OKNo Degree - General Studies
Northeastern State University
Tahlequah, OKDental Assisting Program -
Platt College
Tulsa, OK09-1998
Skills
- Verbal and written communication
- Service oriented
- Retail loss prevention
- Promotional support
- Upselling
Platt College Awards
100% Attendance, Director's Honor Roll, Outstanding Graduate Award
Languages
English
Full Professional
Timeline
Sales Associate
Yellow Gazebo
08.2019 - Current
Substitute Teacher, K-Eighth Grade
Frink-Chambers School
08.2011 - Current
Dental Assistant
Dr. Don Logue, DDS
10.1998 - 10.2006
Tahlequah High School
No Degree - General Studies
Northeastern State University
Dental Assisting Program -
Platt College
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