Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic
Kathie Peugh

Kathie Peugh

Fort Worth

Summary

Dynamic District Manager at FedEx Office with a proven track record in remote team leadership and operational excellence. Expert in talent development and cross-functional collaboration, driving significant improvements in customer satisfaction and compliance. Adept at strategic planning and performance metrics, fostering a high-performing culture across multiple locations.

Overview

30
30
years of professional experience
1
1
Certification

Work History

District Manager

FedEx Office
Plano
04.2011 - Current
  • Led and managed remote teams, fostering a collaborative and productive environment across diverse geographical locations.
  • Oversaw high-profile teams within the DFW area, ensuring exceptional customer service and operational excellence.
  • Successfully prepared and delivered presentations to executives, peers and direct reports enhancing strategic decision-making processes.
  • Initiated and executed coaching and training programs, improving team performance and engagement.
  • Conducted successful DCRT audits, achieving compliance and operational efficiency.
  • Partnered with FSO departments for testing, quality assurance tasks (QATs), and strategic initiatives, ensuring alignment with organizational objectives, and enhancing operational effectiveness.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Identified and developed top talent to promote performance-oriented culture.
  • Worked with direct reports to develop and implement action plans, improving operating results.

Senior Store Manager

FedEx Office
Springfield
07.2008 - 04.2011
  • Created weekly schedules to ensure adequate coverage of the store during operating hours.
  • Analyzed financial data to identify trends in customer spending habits and develop strategies accordingly.
  • Performed regular audits of store operations to identify areas for improvement.
  • Oversaw the execution of visual merchandising activities in line with corporate standards.
  • Motivated and supervised staff to ensure productivity and customer satisfaction.
  • Trained new staff members on policies, procedures, product knowledge and selling techniques.

Store Manager

Kinko's
Stillwater
12.2004 - 07.2008
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Assessed operational efficiency of the store's departments.

Various Roles Ending With Assistant Manager

Kinko's
Stillwater
04.1995 - 12.2004
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Caney Valley
Ramona, OK
05-1989

Some College (No Degree) - Medical Administration Technician

University of Central Oklahoma
Edmond, OK

Graphics Arts Technology

Tri County Tech
Bartlesville, OK

Skills

  • Leadership and management
  • Remote team management
  • Presentation preparation and delivery
  • Audit compliance and improvement
  • Cross-functional collaboration
  • Conflict resolution
  • Talent development
  • Interpersonal communication
  • Attention to detail
  • District expansion
  • Action plan development
  • Performance reviews
  • Leadership development
  • Operations improvements
  • Recruiting and hiring
  • Multi-unit management
  • Goal setting and performance metrics
  • Operational excellence
  • Customer service
  • Training and coaching

Affiliations

  • Actively participated in numerous FedEx Cares events, contributing to community engagement and corporate social responsibility initiatives.

Certification

  • Earned multiple certifications and badges through online courses with Percipio, demonstrating a proactive approach to professional development and expertise enhancement.

Accomplishments

  • Multiple MD and VP Beacon Award's for goal achievements.
  • Certified TXCRT results since 1995.
  • 2025 Project SAVE Workstream.

References

References available upon request.

Timeline

District Manager

FedEx Office
04.2011 - Current

Senior Store Manager

FedEx Office
07.2008 - 04.2011

Store Manager

Kinko's
12.2004 - 07.2008

Various Roles Ending With Assistant Manager

Kinko's
04.1995 - 12.2004

High School Diploma -

Caney Valley

Some College (No Degree) - Medical Administration Technician

University of Central Oklahoma

Graphics Arts Technology

Tri County Tech

Similar Profiles

CREATE PROFILE