Kathie Sherrell
Navy Federal Credit Union
Milton,FL
29
years of professional experience
Call Center Representative versed in member support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 20 years retail experience in a fast-paced, team-based environment. Member Service Representative with expertise in delivering support services and resolving customer complaints. Trained in Citrix Applications, TMW Sustem, Qualcomm, SkyBitz.
Work History
Member Service Representative
9 Years 2 Months- Answered an average of 90 calls per day by addressing member inquiries, solving problems and providing new product information.
- Described product to members and accurately explained details of products and benefits.
- Investigated and resolved member inquiries and complaints in a timely and empathetic manner.
- Directed calls to appropriate individuals and departments.
- Asked open-ended questions to assess member needs.
Traffic Supervisor
19 Years 4 Months- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Daily supervison of Class A CDL Truck Transport Driver tasked with movment of Hazardous Materials
- Daily and weekly accounting of driver payroll.
- Account billing of all major customer accounts
- Setting and establishing route schedules to meet customer needs
- Ensure all safety standards are met in accordance with FMSA
Education
High School Diploma
Skills
Exceptional communication skills
Strong client relations
Shipping and receiving professional
Strong Admin Support
Analyze
research and resolve problems and discrepancies related to member accounts
Timeline
Member Service Representative
Navy Federal Credit Union
05.2017 - CurrentRead More
Traffic Supervisor
Trimac Transportation
09.1997 - 01.2017Read More
Pine Forest High School
High School Diploma
Read More