Kathie Tate

• Enhanced workshop efficiency by implementing streamlined production processes and schedules.
• Increased customer satisfaction with timely project completion and consistent communication updates.
• Created and oversaw production schedules and adjusted as needed to meet deadlines.
• Refinished Furniture
• Repaired,Redyed Leather

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Worked in house and in the field restoring leather,vinyl,plastics in automotive,aviation and residential.

• Enhanced customer satisfaction by accurately diagnosing and repairing furniture damages.
• Assisted customers in choosing appropriate restoration techniques for their furniture pieces.
• Provided exceptional customer service, addressing concerns and answering questions regarding repair services.
• Performed comprehensive assessments of damaged furniture pieces to determine the most cost-effective course of action for repairs.
• Upheld company reputation by consistently delivering superior workmanship on all completed projects.
• Maintained a clean and organized workspace, ensuring safety and productivity.
• Educated clients on proper care techniques to prevent future damage to their furniture items.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Created purchase orders and tracked invoices to avoid missed or delayed shipments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Purchased and maintained office supplies.

• Helped team meet customer service deadlines by working quickly and minimizing errors.
• Repaired,Redyed all leather for aviation seats.

Recovered panels in aircraft

Repaired,redyed leather in aircraft