Summary
Work History
Education
Skills
Timeline
OfficeManager

Kathie Taylor-Gengler

Falmouth,MI

Summary

Dynamic Office Manager with a proven track record at McBain Professional Building, excelling in customer service and office administration. Skilled in financial reporting and relationship building, I enhanced operational efficiency and client satisfaction through meticulous account reconciliation and effective communication, fostering a collaborative work environment that drove business success.

Work History

Office Manager

McBain Professional Building
  • Maintained confidentiality of sensitive information, safeguarding company documents and personnel records.
  • Provided exceptional customer service in response to client inquiries via phone and email.
  • Regularly reconciled accounts payable and receivable to uphold accurate financial records.
  • Oversaw office inventory management, including ordering, requisitioning, stocking, and receiving shipments.

Accountant

Nancy Bonifield Accounting
  • Managed daily accounting processes, ensuring financial accuracy across all transactions.
  • Reconciled accounts and analyzed expense data, net worth, and asset values.
  • Documented cash, credit, fixed assets, and accrued expenses to maintain comprehensive records.
  • Collected financial information, prepared necessary documents, and executed month-end closing procedures.

Business Start up

Handrich Farm Equipment & Installation

Business Management

Matress Connection
  • Handled administrative and business management needs for busy Type camp with as many as Number children in attendance each summer season.
  • Balanced creative process with business management responsibilities by setting clear goals and priorities, resulting in a successful Etsy shop operation.
  • Delivered engaging guest lectures at other institutions, expanding the reach of the Business Management program beyond our university campus.
  • Mentored aspiring salon owners on business management practices specific to the beauty industry.
  • Participated in retailer network business management activities to maintain operational standards.
  • Mentored junior team members, contributing to their professional growth and helping them navigate the complexities of international business management.
  • Ensured compliance with relevant industry regulations by establishing thorough documentation processes and adhering to best practices in all aspects of small business management.
  • Maintained accurate records of daily transactions, inventory levels, client preferences, and treatment outcomes for effective business management purposes.
  • Organized and maintained detailed records of sales transactions, expenses, and profit margins for efficient business management.

Store Manager

Powell's Groceries

Business Start up

Habitat for Humanity
  • Developed strong relationships with key clients by providing exceptional service and support, leading to repeat business and referrals.
  • Increased repeat business by building strong client relationships through personalized consultations and follow-up care.
  • Developed business continuity plans to minimize disruptions during crises, ensuring seamless operations under challenging circumstances.
  • Facilitated connections between startups and seasoned business mentors, enabling accelerated growth opportunities for new ventures.
  • Established strong partnerships with local businesses that supported our cause through donations and sponsorships.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
  • Developed strong relationships with clientele, fostering loyalty and repeat business through attentive service and follow-up communications.
  • Facilitated smooth business operations with well-maintained facilities, coordinating repairs and upgrades as needed.
  • Grew repeat business by fostering long-term relationships with satisfied customers through attentive follow-ups and personalized recommendations.
  • Developed strong relationships with clients, vendors, and partners to support optimal business outcomes.
  • Provided exceptional support to clients throughout the entire event planning process, ensuring their satisfaction and repeat business opportunities.

Management Assistant

Steinhaus Farms
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
  • Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Enhanced team collaboration with organization of team-building activities, fostering positive and productive work environment.
  • Maintained high level of confidentiality handling sensitive information, ensuring trust and integrity in all professional interactions.
  • Streamlined communication between departments, enhancing operational efficiency with establishment of clear protocols.
  • Volunteered to help with special projects of varying degrees of complexity.

Sales Associate

Leota Store
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Dietary Aide

Autumnwood of McBain
  • Maintained confidentiality of sensitive information, safeguarding company documents and personnel records.
  • Provided exceptional customer service in response to client inquiries via phone and email.
  • Regularly reconciled accounts payable and receivable to uphold accurate financial records.
  • Oversaw office inventory management, including ordering, requisitioning, stocking, and receiving shipments.

Education

BBA - Business Management

Baker College of Cadillac
Cadillac, MI

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Relationship building
  • Mail handling
  • Scheduling
  • Staff management
  • Employee supervision
  • Conflict management
  • Staff hiring
  • Administrative oversight
  • Employee training
  • Training and coaching
  • Documentation and control
  • Financial reporting
  • Financial tracking
  • Expense reporting
  • Team supervision
  • Staff training
  • Financial accounting
  • Report preparation
  • Business administration
  • Meeting planning

Timeline

Office Manager

McBain Professional Building

Accountant

Nancy Bonifield Accounting

Business Start up

Handrich Farm Equipment & Installation

Business Management

Matress Connection

Store Manager

Powell's Groceries

Business Start up

Habitat for Humanity

Management Assistant

Steinhaus Farms

Sales Associate

Leota Store

Dietary Aide

Autumnwood of McBain

BBA - Business Management

Baker College of Cadillac

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Kathie Taylor-Gengler