Kathie E. Moon

Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.

• Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
• Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
• Developed space planning concepts, color palette selections, and textile presentations.
• Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
• Researched and stayed current on industry trends to incorporate new products into designs.
• Collaborated with contractors and suppliers for smooth execution of design plans.
• Conducted client consultations to understand requirements and preferences.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Built relationships with customers to encourage repeat business.
• Teamed with partners to close deals for sales development.
• Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
• Set up new accounts, established customer credit and set up payment methods.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
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• Increased per-customer sales totals by recommending additional tools, supplies and lumber.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Recommended complementary purchases to customers, increasing revenue.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Drafted, finalized and submitted paperwork to complete sales.
• Demonstrated product features, answered questions and persuasively overcame objections.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Manage as many as 10-20+ client designs at one time

• Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
• Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
• Provided loss control reporting for prospects and clients.
• Built solid client base by identifying company resources, determining client risk factors and delivering risk management solutions.
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• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.