Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kathie J. Lawyer

Kathie J. Lawyer

Harrison,OH

Summary

Accomplished in visionary strategy creation and staff management, I spearheaded risk management at PRG, enhancing compliance and operational efficiency. Expert in regulatory compliance and collaborative partnership building, my leadership at Fairway Mortgage Co. significantly improved customer satisfaction and team productivity, showcasing a blend of innovative problem-solving and goal-oriented achievements.

Overview

17
17
years of professional experience

Work History

Manager/Sr MLC

Fairway Mortgage Co.
Harrison, OH
08.2014 - Current
  • Evaluated financial information to identify firm’s current status.
  • Provided training on the latest industry regulations and best practices.
  • Developed and implemented strategies to increase branch performance and profitability.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer service satisfaction.
  • Managed and supervised a team of loan officers, processors and other staff.
  • Managed relationships with tax authorities, bankers and auditors.
  • Ensured that all documents were completed accurately according to company standards prior to submission for underwriting approval.
  • oversaw employee adherence to new technologies designed to improve operational effectiveness.
  • Oversaw loan process from origination through closing to check that every client received exemplary service.
  • Coordinated marketing with executive team for branch growth.
  • Managed loans from application to submission to closing by coordinating file movements between underwriter, mortgage lender and closing parties.
  • Counseled clients on home purchasing and loan process as well as on industry topics.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Managed validation of documentation to regulate underwriting and closing requirements.
  • Maintained accurate records of all loans originated by the branch including origination fees, closing costs and interest rates.
  • Performed quality control reviews on all loan applications prior to submission.
  • Resolved complex customer issues in a timely manner.
  • Conducted regular meetings with staff to discuss goals, objectives, policies, procedures and performance.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Monitored compliance with federal, state and local laws governing mortgage lending operations.
  • Participated in community events aimed at promoting homeownership opportunities.
  • Assessed current processes for efficiency improvement opportunities.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Oversaw daily operations at the branch including staffing schedules, workflow management, budgeting and expense control.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Director of Risk Management

PRG
Cincinnati, OH
01.2008 - 08.2014
  • Ensured compliance with all relevant regulatory requirements regarding corporate governance.
  • Developed best practices for handling sensitive information in accordance with applicable privacy laws.
  • Analyzed financial statements and other data to identify areas of potential loss or liability exposure.
  • Worked with IT to Develop a framework monitoring key performance indicator related to risk management objectives.
  • Monitored changes in industry trends that could affect organizational risk profile.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Mitigated regulatory risks by obtaining documents, clearances, certificates and approvals from local, state and federal agencies.
  • Provided training to staff members on the fundamentals of enterprise risk management.
  • Coordinated efforts between departments to ensure proper alignment of operational goals for overall risk mitigation.
  • Oversaw the development of action plans for mitigating identified risks.
  • Conducted risk assessment to identify and control environmental and safety risks to reduce injuries and costs to organization.
  • Created reports detailing findings from investigations into fraud or misconduct incidents within the organization.
  • Worked within executive team to help manage relationships with third-party vendors providing services related to risk management functions.
  • Developed and implemented comprehensive risk management strategies to identify, assess, and mitigate organizational risks.
  • Reviewed company policies and procedures to ensure compliance with applicable laws, regulations, and standards.
  • Oversaw periodic internal audits to ensure effective implementation of internal risk mitigation processes.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Reported regularly on risk management activities to senior leadership team.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.

Education

Some College (No Degree) - Finance

Miami University
Oxford OH

Skills

  • Creative Solution Implementation
  • Disciplinary techniques
  • Goal setting
  • Regulatory compliance
  • Collaborative Partnership Building
  • Visionary Strategy Creation
  • Staff management
  • Conflict resolution
  • Customer service
  • Staff development
  • Performance evaluations

Affiliations

  • Chamber of Commerce - Ambassador
  • Citizenship Award
  • 5 Star Award
  • Secretary for Kiwanis
  • Coached children's Soccer, baseball, softball and cheer
  • Currently I am a competitive natural bodybuilder and hold my pro card in both figure and women's physique
  • I enjoy helping others with their personal goals.
  • I enjoy family time especially family game nights.

Timeline

Manager/Sr MLC

Fairway Mortgage Co.
08.2014 - Current

Director of Risk Management

PRG
01.2008 - 08.2014

Some College (No Degree) - Finance

Miami University

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Kathie J. Lawyer