Kathira Vazquez
Hollywood
Summary
Dynamic Clinic Director at Amen Clinics with a proven track record in clinical operations management and staff training. Expert in budget management and regulatory compliance, enhancing patient care standards. Adept at fostering team leadership and communication, driving quality assurance initiatives that improved patient satisfaction by 20%. Committed to operational excellence and continuous improvement.
Energetic professional with many years of healthcare experience. Recruits and hires clinic staff to support exceptional patient care standards. Maintains strong rapport with healthcare providers, staff, and patients.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Clinic Director
Amen Clinics
Hollywood
02.2023 - Current
- Managed daily clinic operations and ensured smooth workflow for staff and patients.
- Coordinated scheduling for clinical staff and optimized appointment availability for patients.
- Developed training programs to enhance staff performance and patient care standards.
- Implemented quality assurance measures to uphold clinic compliance with healthcare regulations.
- Facilitated communication between medical teams to improve coordination of care initiatives.
- Engaged with community partners to promote mental health awareness and services offered.
- Created and maintained budgets for clinical operations, including monitoring expenditures and revenues.
- Ensured that all necessary resources were available for the delivery of efficient patient care services.
- Participated in interdisciplinary team meetings related to individual patients' care plans.
- Evaluated clinical performance metrics on a regular basis and adjusted staffing levels accordingly.
- Performed administrative duties such as preparing reports or completing paperwork related to billing or insurance claims.
- Coordinated referrals to other healthcare providers when appropriate.
- Resolved conflicts between personnel while maintaining positive working relationships.
- Represented the clinic at community outreach activities such as health fairs or speaking engagements.
- Tracked, organized and counted clinic stock and supplies.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Practice Manager
AdventHealth
Celebration
01.2021 - 01.2023
- Managed daily operations of medical practice for optimal efficiency.
- Oversaw billing and insurance processes to ensure accuracy.
- Trained new staff on office procedures and systems usage.
- Assisted in developing strategic plans for practice growth and development.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
Daily Operations Manager
Wellmed Medical Group
Orlando
01.2020 - 01.2021
- Managed daily operations to ensure efficient patient flow and service delivery.
- Oversaw staff scheduling to maintain optimal coverage for healthcare services.
- Implemented training programs for new employees on operational protocols.
- Monitored workflow of staff members and ensured that all tasks were completed on time.
- Evaluated current technology used by the organization in order to identify any issues or potential improvements.
- Conducted regular performance reviews of staff members to assess their progress and offer guidance when needed.
- Actively participated in meetings with other departments in order to discuss ongoing projects related to daily operations activities.
- Reviewed existing documentation regarding daily operations activities and updated them as necessary.
- Assisted in recruiting, hiring, onboarding, and training new employees as needed.
Back Office Supervisor
Southwest Orlando Family Medicine
Orlando
01.2010 - 01.2021
- Monitored inventory levels for medical supplies and ordered replacements as needed.
- Implemented office policies to enhance workflow and improve team communication.
- Assisted in the preparation of reports for management review and analysis.
- Conducted regular meetings with staff members to discuss progress, issues, concerns.
- Resolved conflicts amongst staff members within the department through effective communication techniques.
- Assisted in resolving customer complaints or inquiries related to back office activities.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Medical Scribe
Southwest Orlando Family Medicine
Orlando
01.2010 - 01.2021
- Documented patient encounters and medical histories for physician review.
- Assisted in maintaining accurate electronic health records for patient care.
- Transcribed physician notes and orders during patient visits accurately.
- Reviewed medical charts for completeness and compliance with standards.
- Managed scheduling of appointments to optimize workflow in the office.
- Translated medical jargon and short-hand data into correct terminology.
- Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Informed doctor of urgent patient needs per nursing progress notes.
- Determined correct ICD-10 and CPT codes for use in medical record.
Medical Assistant
Southwest Orlando Family Medicine
Orlando
01.2010 - 01.2021
- Assisted healthcare providers with patient exams and procedures.
- Managed patient records and updated electronic health systems.
- Handled scheduling and appointments for patients efficiently.
- Prepared examination rooms and ensured cleanliness standards.
- Educated patients on treatment plans and medication use.
- Coordinated with medical staff to streamline office operations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
High School Diploma -
Bronx Leadership Academy
The Bronx, NYSkills
- Clinical operations management
- Staff training and development
- Quality assurance
- Budget management
- Regulatory compliance
- Patient scheduling
- Team leadership
- Data analysis
- Administrative leadership
- Clinical operations
- Crisis management
- Active listening
- Verbal and written communication
Accomplishments
- Ambassador during MA program at Everest University
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Clinic Director
Amen Clinics
02.2023 - Current
Practice Manager
AdventHealth
01.2021 - 01.2023
Daily Operations Manager
Wellmed Medical Group
01.2020 - 01.2021
Back Office Supervisor
Southwest Orlando Family Medicine
01.2010 - 01.2021
Medical Scribe
Southwest Orlando Family Medicine
01.2010 - 01.2021
Medical Assistant
Southwest Orlando Family Medicine
01.2010 - 01.2021
High School Diploma -
Bronx Leadership Academy
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