Kathiria Torres
Palm Bay,FL
Summary
Dynamic professional with a proven track record in customer service and inventory management, exemplified during tenure at Walmart. Skilled in fostering teamwork and enhancing operational efficiency, with a knack for meticulous attention to detail and prioritizing safety procedures. Demonstrates exceptional time management and planning abilities, achieving high customer satisfaction and meeting stringent deadlines.
Developed exceptional customer service and communication skills in retail environment. Adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into new field and contribute effectively in diverse roles.
Overview
16
16
years of professional experience
Work History
Personal Shopper
Sam's
01.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Team Lead
Walmart
11.2017 - 01.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Crew Member
McDonald's Restaurant
05.2010 - 11.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or effic
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Office System Managment
Universidad Interamericana
Arecibo, PR08-2016
Skills
- Customer service
- Planning and organization
- Attention to detail
- Shipping procedures
- Inventory management
- Pallet jack operation
- Forklift operation
- Teamwork
- Quick learner
- RFID scanning
- Exceptional time management
- Safety procedures
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Personal Shopper
Sam's
01.2023 - Current
Team Lead
Walmart
11.2017 - 01.2023
Crew Member
McDonald's Restaurant
05.2010 - 11.2017
No Degree - Office System Managment
Universidad Interamericana