Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kathleen Unsworth

Albuquerque

Summary

Dynamic leader with a proven track record in guiding teams, managing complex projects, and driving strategic objectives to successful completion. Expertise in developing streamlined processes and maintaining high standards ensures alignment with organizational goals while fostering a culture of collaboration and excellence. Recognized for strong communication skills and the ability to cultivate positive relationships, consistently exceeding performance targets. Committed to continuous improvement and contributing to company success in fast-paced environments through diligent organization and attention to detail.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

K9 Luxury Pet Hotel Albuquerque
09.2024 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Performed basic wound care and other medical aid.
  • Collected, arranged, and input information into database system.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Educated visitors and staff on proper animal care and handling.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Evaluated customer needs and feedback to drive product and service improvements.

Sales Associate

Ulta Beauty
10.2022 - 09.2024
  • Informed customers of promotions and special offers to increase sales.
  • Rotated stock using clearance markdowns and special sales promotions.
  • Adapted to changing priorities and unexpected situations with calm demeanor.
  • Built attractive displays and merchandised products.
  • Created great customer experiences with personalized sales support.
  • Handled issues professionally to company standards.
  • Managed multiple tasks simultaneously while meeting deadlines.
  • Demonstrated selling experience in fast-paced, service-oriented retail setting.
  • Supported team with receiving, pricing and merchandising.
  • Resolved customer concerns using strong communication and conflict management skills.
  • Processed payments quickly to keep customer flow moving.
  • Assisted customers with sales and service needs.
  • Helped customers navigate store, complete sales and process returns.
  • Delivered consistent service to develop customer base.
  • Removed dust and dirt from items, regularly cleaning store.
  • Met sales quotas by utilizing upselling opportunities.
  • Recommended merchandise to suit customer budget and preferences.
  • Verified shift sales with cash count and drawer balancing.
  • Confirmed prices and processed payments to complete sales.
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
  • Coordinated with loss and prevention officer to track misplaced and damaged items.
  • Secured consistent customer sales with knowledgeable, friendly support.
  • Minimized store thefts through strategic monitoring and customer observation.
  • Checked returned product condition before processing refunds.
  • Located requested items from racks or storage areas.
  • Kept store shelves, racks and bins presentable with resets.
  • Replenished supplies by monitoring and sourcing inventory.
  • Sourced and delivered special orders to fulfill customer requests.
  • Drove sales success by building displays and merchandising products.
  • Greeted customers and asked questions to assess needs.

Clerk

MVD Now
07.2022 - 09.2022
  • Assisted internal and external customers, independently handling numerous clerical tasks.
  • Entered data into system, printed out requested sets and generated reports.
  • Collected and verified accuracy of various payments and deposits.
  • Scanned and faxed documents relating to invoices and sales receipts.
  • Greeted entering clients to direct visitors to correct destination.
  • Answered telephone to take messages or redirect calls to appropriate colleagues.
  • Sorted and distributed incoming mail and prepared outgoing mail for carriers.
  • Reviewed files and records to respond to employee or customer requests.

Runner

Duhigg, Cronin, Spring & Berlin, P.A.
09.2021 - 03.2022
  • Assisted staff with resources and paperwork to complete assignments.
  • Maintained confidentiality and discretion working with sensitive material.
  • Prepared letters, invoices and contract language to correspond with clients and vendors.
  • Greeted visitors at reception, answering questions and providing direction.
  • Prioritized tasks independently to best support office needs.
  • Shredded older files and confidential information to reduce security risks.
  • Fielded incoming calls and took detailed messages.
  • Organized and maintained office files for easy retrieval.
  • Navigated highly stressful situations with ease to support office workflow.
  • Communicated openly with all levels of staff for maximum transparency and approachability.
  • Scanned, indexed and stored records to manage filing system.
  • Completed work schedules, managed calendars and arranged appointments.
  • Answered email and mail correspondence on behalf of personnel.
  • Proofread and edited correspondence, reports and files.
  • Delivered messages and ran errands for office staff.
  • Open, sorted and routed incoming mail and packages to staff.
  • Kept office file system highly organized and quickly retrieved needed records.

Child Nursery Worker

First Baptist Church of Rio Rancho
06.2021 - 07.2021
  • Engaged with infants through singing, smiling and developmentally appropriate activities.
  • Created safe and nurturing environment to promote play and exploration.
  • Addressed maintenance and housekeeping duties for classroom, common use areas and playgrounds.
  • Developed, documented and maintained fun and educational programs and activities.
  • Partnered with parents to discuss and provide top-quality child care and education.
  • Cultivated positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners.
  • Managed meal and snack preparation, feeding children and modeling table manners for diverse age groups.
  • Observed rules and regulations aligned with local, state, or national regulatory agencies pertaining to health and safety in childcare environments.

Education

Diploma -

Rio Rancho High School
05.2021

Skills

  • Decision-making
  • Problem-Solving
  • Cash Handling
  • Teamwork and Collaboration
  • Listening Skills
  • Stocking and Receiving
  • Customer Service
  • Performance management
  • Workflow management
  • Staff management
  • Training and mentoring
  • Animal handling
  • Animal care knowledge
  • Following pet care instructions
  • Animal monitoring

Accomplishments

    Achieved the honor of Eagle Scout of Scouts BSA in March 2021

Certification

  • Certified First Aid and CPR for pets, ProPetHero by ProTrainings - 10/16/2024-10/16/2026

Timeline

Supervisor

K9 Luxury Pet Hotel Albuquerque
09.2024 - Current

Sales Associate

Ulta Beauty
10.2022 - 09.2024

Clerk

MVD Now
07.2022 - 09.2022

Runner

Duhigg, Cronin, Spring & Berlin, P.A.
09.2021 - 03.2022

Child Nursery Worker

First Baptist Church of Rio Rancho
06.2021 - 07.2021

Diploma -

Rio Rancho High School

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