KATHLEEN AGUILAR
Palm Springs,CA
Summary
Dynamic Office Manager with extensive experience, excelling in patient care and medical billing. Proven ability to enhance office efficiency and improve patient satisfaction through effective scheduling and insurance verification. Skilled in EMR systems and dedicated to fostering a collaborative team environment. Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Marvins auto paint inc
Palm Springs, CA
11.2019 - Current
- Greet customers, schedule appointments for repairs, contact vehicle insurance for any supplements and payment status, collect any payments from customer due for deductible or customer pay, write estimates thru estimating system, payroll, hiring process, paperwork
Patient Care Coordinator
Indus Medical Associates
Rancho Mirage, CA
03.2019 - 11.2019
- Contact patients to coordinate with their health needs, help patients arrange appointments with physicians and referrals. Contact with patients on daily basis to assist with any concerns or help they needed.
Office Manager
My physicians
Rancho Mirage, CA
06.2017 - 03.2019
- Greet all patients and visitors, collect past due balances, copay and deductibles, verify eligibility, update patients demographics, schedule appointments, medical records, office inventory, team player assist staff with any help that's needed, send medications, answer multiple phone calls, Submit authorizations if needed, take care of emails received, confirming appointments.
Office Manager
Pushpinder guleria
Rancho Mirage, CA
11.2015 - 11.2016
- Welcome and greet all patients, answer multiple phone lines, schedule appointments, discharge patients by giving them follow up appointments proper documentation for next visit, submit authorizations for procedure and follow up visits, follow up with incoming referrals from other physicians, update patients demographics, billing, collect patients co-pays, deductible and any other remaining balances, organize sample closet, confirming appointments, verify eligibility, follow up with authorizations making sure they are faxed to proper facility for any procedures doctor ordered, Download insulin pumps, glucose meters.
Medical Receptionist
Indus Medical Associates
Rancho Mirage, CA
06.2010 - 11.2015
- Welcome and greets all patients and visitors, in person or over the phones, Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette, Responsible for keeping the reception area clean and organized, Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information, calling patients to remind them of next day appointments, verifying patients insurance, Collecting patients copays, Being aware of delays and communicating with patients and clinical staff. Billing, input hospital demographics and nursing facilities.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03-2025
Skills
- Medical Receptionist
- Phone Etiquette
- Medical Records
- Medical Office Experience
- Insurance Verification
- EMR Systems
- Medical Billing
- QuickBooks
- Medical Scheduling
- HIPAA
- Medical Terminology
- Office Management
- Accounting
- Patient Care
- Scheduling
- Employee training
Certification
Medical Assistant
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Manager
Marvins auto paint inc
11.2019 - Current
Patient Care Coordinator
Indus Medical Associates
03.2019 - 11.2019
Office Manager
My physicians
06.2017 - 03.2019
Office Manager
Pushpinder guleria
11.2015 - 11.2016
Medical Receptionist
Indus Medical Associates
06.2010 - 11.2015
High School Diploma -
Penn Foster Career School
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