Kathleen Albany
Lansing,MI
Summary
Outgoing and hardworking Assistant Property Manager professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 10 years of related experience combined with results-focused and quality-driven approach.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
Peak Living
Lansing , MI
08.2023 - Current
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Recommended clarifications and changes in program policies to director of property management.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
Assistant Property Manager
EVU Residential
Lansing, MI
03.2021 - 08.2023
- Collected first month's rent along with security deposit prior to move-in date.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Leveraged Yardi and Entrata skills to input and compile data gathered from various sources.
- Prioritized and organized tasks to efficiently accomplish service goals.
Assistant Property Manager
FOURMIDABLE
Lansing, MI
12.2019 - 03.2021
- Conducted apartment tours for potential tenants and answered questions about property.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Leasing Manager
Bluestone Management
Holt , MI
05.2015 - 12.2019
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Leasing Consultant
Sterling Group Management
Lansing , MI
03.2012 - 05.2015
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Established key relationships with potential leasers and renters.
Education
Monroe High School
Monroe, MISkills
- Relationship Building and Rapport
- Property Maintenance
- Onsite Tours
- Housing Regulations
- Payment Collection
- Telephone and Email Etiquette
- Leasing and Sales
- Database Management
Timeline
Assistant Property Manager
Peak Living
08.2023 - Current
Assistant Property Manager
EVU Residential
03.2021 - 08.2023
Assistant Property Manager
FOURMIDABLE
12.2019 - 03.2021
Leasing Manager
Bluestone Management
05.2015 - 12.2019
Leasing Consultant
Sterling Group Management
03.2012 - 05.2015
Monroe High School