KATHLEEN ALBA SANJUR
Houston,TX
Summary
Driven bilingual Agent with a proven track record at GC Services, enhancing customer satisfaction through expert resolution of queries and challenges. Excelled in CRM proficiency and relationship building, achieving significant improvements in client relations. Skilled in multitasking and communication, adept at fostering team collaboration and managing high-stress situations effectively.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Account Representative - Bilingual
GC Services-
02.2024 - 07.2024
- Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test
- Makes arrangements with the customers (both in Spanish and in English) to pay balance in full or set up the best possible arrangements
- Documents all collection activity in the client/GC system in a concise and accurate manner
- Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
- Maintains good public relations
- Cope with high-stress environment caused by speaking with emotional callers
- Adhere to Company attendance, punctuality, and meal and rest break requirements
- Maintain concentration and focus in order to meet performance goals
- React positively to an ongoing, changing environment
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
- Maintain good working relationship with assigned supervisors and coworkers
- Perform additional duties as required by management from time to time
Team Member
JACK IN THE BOX
03.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
Executive Communication
Universidad Tecnologica De Panama
Panama12.2020
Skills
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Account Management
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Task Prioritization
- Goal Setting
- Analytical Thinking
- Interpersonal Skills
- Retail Sales
Certification
CPR and First Aid
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Account Representative - Bilingual
GC Services-
02.2024 - 07.2024
Team Member
JACK IN THE BOX
03.2023 - 08.2023
Executive Communication
Universidad Tecnologica De Panama
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