Kathleen Alexander

Key Account Management:

Responsible for managing Amazon's weekly and quarterly pre-orders, reviewing on-hand stock, and collaborating with the Inventory Manager to forecast needs and achieve high fill rates. Uploaded items to our vendor catalog optimizing key words, attributes and A+content to boost sales.

Worked with both in-house and outside sales representatives on all Key Account orders, ensuring compliance with packaging and routing guides for stock preparation, testing, packaging, and shipping. My experience includes managing accounts such as Amazon, Buckle, DXL, DTLR, Disney, Fender, Fred Meyer, Gap, Kohls, Hot Topic, JC Penney, Pac Sun, Target, and Urban Outfitters. Additionally, I handled web EDI, including PO acknowledgment, ASN, labels, and invoicing.

Financial Reporting:

Prepared and tracked
monthly commission reports for outside sales representatives.

Reviewed contracts for over 32 brands to ensure compliance with territory, market, and product restrictions, and prepared and reported monthly and quarterly royalties through various portals and dashboards.

Logistics & Operations

Managed routing and logistics using multiple platforms such as TMS, Transplace, Averitt, Bamboo Rose, Manhattan Associates, Retail Link, and Vendor Central. My efforts in efficiently processing orders and coordinating with sales teams on customer requirements significantly boosted sales revenue and enhanced customer satisfaction.

Chargeback Management & Process Improvement:

Reviewed and disputed chargebacks as appropriate, created action plans to investigate their causes, and trained employees to implement changes that prevented future issues.

Quality Assurance & Product Safety:

Ensured product compliance with federal and account specifications by maintaining test reports, coordinating product testing, and uploading reports to account portals as needed.

Cost Analysis:

Prepared monthly costing reports and collaborated with the CFO on cost evaluations.
Worked closely with the CFO to identify and determine the cause of any accounting discrepancy.

• Led credit risk assessments to minimize financial exposure and optimize lending strategies.
• Developed and implemented credit policies to enhance compliance and operational efficiency.
• Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.