Kathleen Anderson

Supervisor
New York City 01/2007 - 01/2014
• Managed team of fourteen (14) School Food Service Managers and two hundred seventy-eight (278) cafeteria staff located in fifty-four (54) public and non-public schools
• Collaborated successfully with
• Principals in different schools in implementation of new school food programs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
• Achieved results by working with staff to meet established targets
• Maintained compliance with company policies, objectives, and communication goals
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts
• Evaluated staff performance and provided coaching to address inefficiencies
• Optimized customer experience by delivering superior services and effectively troubleshooting issues
• Evaluated customer needs and feedback to drive product and service improvements

Training Manager
New York 08/1998 - 08/2006
• Trained Managers, Cooks and hourly staff
• Held Regional Workshops.
• Trained new hires to perform cross-training exercises with experienced workers
• Collaborated with other departments to align training programs with organizational goals and objectives
• Developed and implemented comprehensive training program to increase employee productivity and morale
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
• Researched and obtained relevant course materials to achieve training objectives
• Implemented new learning strategies depending upon employees' skill levels
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Conducted research and analysis of learning needs of employees to develop targeted training programs.

Area Manager
Sodexho 08/2004 - 07/2005
• Supervised thirty (30) schools in Metro Atlanta Area
• Increased participation in two (2) schools, turned their P&L from negative balance to positive one
• Passed State CRE/SMI Audit this had not been accomplished in fifteen (15) years
• Passed Sodexho NSF Audit
• Conducted training sessions to educate employees on best practices and procedures to increase profitability
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes
• Transformed underperforming teams into productive, profitable teams
• Resolved conflicts promptly to promote positive environment for customers
• Dedicated to expanding client bases by building lasting relationships
• Directed workforce planning, customer retention and customer service management for multiple locations
• Built positive and productive relationships with store and field leadership
• Met deadlines by proactively managing individual and team tasks and streamlining processes
• Coordinated with other district managers to actualize performance improvement strategies
• Evaluated employee performance and conveyed constructive feedback to improve skills