KATHLEEN A. RUVOLO

Investigated customer issues and concerns regarding Philips IntelliSpace PACS iSite (NA/International) and identified resolution strategies.

• Investigated customer workflows for issues and consulted on necessary workflow changes for resolution.

• Customer advocate for expediting and high visibility of customer’s requirements and needs for workflows.

• Guides the customer in the testing of the recommended Workarounds for customers’ issues on Philips solutions.

Conducted thorough investigations into customer-reported issues and documented defect reports for engineering review, collaborating with teams in Pleasanton and Bangalore on escalated incidents.

Document, Expedite and Troubleshoot to determine resolution application issues or report defects or escalated incidents into Engineering document and submit those according to Standard QA processes. The issue could be generated directly from customer or TAM, Field Application Consultant, Technical Consultant , Project Manager etc…

• Liaison with Engineering on explained behavior and functionality of Philips IntelliSpace PACS for customers’ reported issues and concerns.

• Liaison with Engineering for future Resolution for Defects, Escalated incidents, Feature request and future resolution.

Philips PACS solutions on Incident and Problem management, NA/Global.

• Participate in Engineering's weekly Meetings.

• Filing and reviewed Feature Requests for the future with Engineering /Marketing

• Work with 3rd Party vendor such as modalities for customer issues.

• Work with other Philips products /modalities integrated with PACS.

• Participates in Problem Desk reviews, ranking and “BUG Bashing for all releases”.

• Participates in First of Kind product, FOK Team SRT and NPI process for investigating, reporting and escalating customers’ issues.

• Worked with the Quality Assurance team for giving Expertise Opinions

• Examined engineering specifications for compliance and accuracy. SRS requirements in Windchill.

• Participates in usability testing and clinical expertise feedback for development of new solutions (services and/or product functionality)

• Investigates, recommends configuration changes of Philips solutions when needed to accommodate clinical and/or operational workflow in the customer’s environment.

· Explains behavior and functionality of Philips IntelliSpace PACS solution.

• Conducts workflow analysis and consults on workflow changes that need to occur with the implementation of new functionality or solutions.

• Work and assist all EDI L1 Team NA/APAC/LAT/EMEA/L2 Team (EDI L2 Technical, EDI L2 DATABASE, EDI L2 API, EDI L2

Review Engineering SRS when needed.

• Trained in AWS and AI
• Trained in AWS and AI

• Managed GSAA PACS development, including strategic planning, implementation, training, departmental and facility rollout, and system maintenance.
• Developed and managed future equipment projects for GSAA, including CT, MRI, ultrasound, nuclear medicine, PET, interventional radiology, mammography, x-ray, CR/DR, CR reader, bone densitometry, and networked printer equipment across multiple medical facilities.
• Collaborated on strategic planning for major facility new construction and renovation projects with Facility Design & Construction Services, Biomed, IT, Facility Engineering, and equipment vendors to align project objectives.
• Tracked equipment purchase orders, delivery, and installation.
• Developed protocols, policies, and procedures for JCAHO compliance, enhancing operational standards and regulatory adherence.
• Researched and recommended new diagnostic imaging technology for purchase.
• Supported GSAA strategic, fiscal, and operational goals.
• Developed and delivered training sessions and materials for radiologists, clerical staff, and technical staff.
• Monitored compliance with federal, state, and local standards.
• Collaborated within labor-management partnership settings to foster effective communication.
• Provided assistance in preparing budgets to align with organizational goals.
• Identified cost-effective solutions that supported fiscal budget goals.
• Worked with Chief and Assistant Chiefs of Diagnostic Imaging to integrate PACS into conventional film workflow.
• Developed and administered imaging standards and protocols for medical imaging services.
• Created and delivered PACS and Stentor training for MD providers supporting image distribution across GSAA Hayward, Fremont, and Union City facilities.
• Maintained PACS, Stentor, and teleradiology functionality.
• Coordinated communication among facility departments, IT, Biomed, Facility Engineering, and vendors on equipment projects.
• Analyzed internal and external service workflows to identify areas for improvement.

• Managed the development of projects from concept to release for Product platforms for a set of Ultrasound applications.
• Defined product requirements for diagnostic imaging features
• Developed product plans, definitions and specifications and clinical plans and Beta Trial, FOKs
• Managed launch plans for new medical device releases
• Spearheaded new product development and enhanced existing products.
• Investigated and recommended solutions to enhance product performance based on feedback from end users, sales force, service, engineering, and manufacturing.
• Collaborated cross-functionally with engineering, design, marketing, sales and operations teams to define requirements for new products.
• Investigated and analyzed research for marketing, medical and competitive data and innovation trends
• Reviewed market trends and competitor ultrasound offerings
• Gathered customer feedback from luminaries and sonography teams
• Supported regulatory and quality compliance for medical device activities and product performance investigations.
• Worked closely with developers throughout the software development lifecycle to ensure successful delivery of products.
• Created detailed technical specifications documents outlining the functional requirements of proposed products or features.
• Provided guidance on best practices related to user interface design, usability testing and analytics tracking.
• Monitored performance metrics such as usage rates, conversion rates and revenue generated from each product.
• Analyzed user data to derive insights into customer interactions with products, guiding prioritization of feature development.
• Recommended product changes to enhance customer satisfaction and maximize sales.
• Maintained relationships with third-party vendors providing technology solutions necessary for launching new products or services.
• Collaborated with staff engineers to optimize product testing processes.
• Developed comprehensive product roadmaps to ensure alignment with business goals and customer needs.
• Participated in product demos at trade shows or other industry events.
• Executed research and due diligence to improve the sales lead pipeline.
• Established processes for gathering customer feedback on existing products to inform future iterations.
• Defined success criteria for each feature release and monitored results post-launch.
• Gathered data and conducted product reviews and case studies to inform management and stakeholders.
• Designed experiments to test new features or changes in user experience.
• Identified market trends, gathered customer feedback and analyzed competitive landscape to develop new product ideas.
• Developed and managed product requirements by organizing documentation, feature requests, and tickets for implementation.
• Developed and conducted presentation training and education for future releases of cross functional project teams
• Liaison across cross-functional teams; engineering, marketing, and clinical affairs
• Spearheaded new product development and enhanced existing products.