Kathleen Assmann
Green,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Find Great People
04.2023 - Current
- Assigned project of scanning documents and downloading to program to convert their paper files to digital.
- Cross-trained to schedule customer for their annual service maintenance.
Customer Service Representative
Godshall Recruiting
10.2022 - 04.2023
- Managed over 50 customer calls per day courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Built relationships with customers that I worked with extensively on their accounts gaining their trust and providing resolutions that were beneficial mutually.
Patient Benefits Coordinator
Elite Integrated Therapy Centers
12.2021 - 09.2022
- Verified insurance and communicated coverage to staff and patients.
- Obtained prior authorization working with standardized medical insurance, Medicaid, Medicare, Workmen's Compensation, Liens, and VA benefits
Customer Service Representative
Morley Companies
05.2021 - 12.2021
- Dedicated and loyal health care customer service representative that constantly upheld Blue Cross Blue Shield expectations for every member and provider call.
- Researched, processed, and resolved member and provider questions about health insurance, benefits, and claims.
- Handled more complex inquiries or issues by using follow-up tools to research or forwarded to other departments for resolution.
Cashier
Walgreens
04.2020 - 04.2021
- Worked as front-end cashier for this duration of time upon moving from California.
Customer Service Representative
Driversed.com
08.2014 - 08.2019
- Sold and scheduled driving lessons for teens and mature adults.
- Contacted new leads and followed up on existing customers to cultivate new business and sales.
- Used scheduling system to set up driving lessons.
- Utilized computer based inbound/outbound program to handle over 60 calls per day.
- Increased sales by 10% by reaching target goals.
Education
Associate of Arts - Sociology
Riverside Community College
Riverside, CA05.1995
Skills
- Call Center Operations
- Typing Proficiency
- Microsoft Windows
- Understanding Customer Needs
- Time Management
- Prioritization
Timeline
Administrative Assistant
Find Great People
04.2023 - Current
Customer Service Representative
Godshall Recruiting
10.2022 - 04.2023
Patient Benefits Coordinator
Elite Integrated Therapy Centers
12.2021 - 09.2022
Customer Service Representative
Morley Companies
05.2021 - 12.2021
Cashier
Walgreens
04.2020 - 04.2021
Customer Service Representative
Driversed.com
08.2014 - 08.2019
Associate of Arts - Sociology
Riverside Community College
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