Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Azri

Sacramento,CA

Summary

Encouraging and an analytical problem-solver with in-depth experience consistently rising through ranks. Well-versed in sales, business management, finances and inventory management. I have talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I am a problem-solver dedicated to learning skills and streamlining operations to positively impact company success.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Burger King
01.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Waitress / Lead To-Go Specialist

Chili's Bar And Grill
12.2021 - 12.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled customer complaints, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.

Cashier / Kitchen

Shake Shack
07.2021 - 12.2021
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guests.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.


Shift Leader

Burger King
09.2020 - 07.2021
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals within the store and monitored progress toward those objectives regularly.

Education

High School Diploma -

Cordova High School
Rancho Cordova, CA
05.2022

Skills

  • Business Development
  • Conflict Resolution
  • Customer Rapport
  • Product & Service Knowledge
  • Budgeting & Finance
  • Adaptability and Flexibility
  • Compassionate & Understanding

Timeline

Assistant Manager

Burger King
01.2023 - Current

Waitress / Lead To-Go Specialist

Chili's Bar And Grill
12.2021 - 12.2022

Cashier / Kitchen

Shake Shack
07.2021 - 12.2021

Shift Leader

Burger King
09.2020 - 07.2021

High School Diploma -

Cordova High School

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Kathleen Azri