Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Azri

Everett

Summary

Motivated waitress with experience serving customers in busy restaurants. Upbeat, friendly, and recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique drink selections. Efficient team player and facilitator of rapid table turnover, boosting volume and increasing sales opportunities while facilitating an enjoyable dining experience.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Burger King
01.2023 - 08.2025
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Opened and closed location and monitored shift changes to uphold successful operation strategies and maximize business success.
  • Monitored cash intake and deposit record, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

To-Go Specialist / Waitress

Chili's Bar And Grill
11.2021 - 11.2022
  • Took guests' orders over the phone and in person with zero errors and handled card and cash payments operating a POS system.
  • Assured food quality & assembled 70+ orders per shift, checking off items on receipt to guarantee no items are missing.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold drink specialty items, appetizers, and desserts to increase overall sales and exceed targets.

Host / Heart of House

Shake Shack
07.2021 - 12.2021
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating and menu information.
  • Trained new expeditors and food runners according to company policies and standards.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Drive-Thru Operator / Front Counter / Cook

Burger King
09.2020 - 08.2021
  • Repeated guest orders, suggestively sold upgrades or additional products and asked customer to verify order on drive-thru screen to promote accuracy.
  • Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Cleaned and sanitized drive-thru station to enhance safety standards and reduce spread of infection.

Education

High School Diploma -

Cordova High School
Rancho Cordova
05.2022

Skills

  • Transactions and Cash Handling
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • High-Energy and Friendly
  • Food and Beverage Service
  • Customer Service and Rapport
  • Specials Promotion and Upselling
  • Dining Room Cleaning and Upkeep

Timeline

Assistant Store Manager

Burger King
01.2023 - 08.2025

To-Go Specialist / Waitress

Chili's Bar And Grill
11.2021 - 11.2022

Host / Heart of House

Shake Shack
07.2021 - 12.2021

Drive-Thru Operator / Front Counter / Cook

Burger King
09.2020 - 08.2021

High School Diploma -

Cordova High School

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