Kathleen Barnes
Toms River,NJ
Summary
Proven track record in enhancing customer satisfaction and streamlining order processes, notably at Miele. Excelled in relationship building and problem-solving, achieving significant improvements in customer trust and efficiency. Skilled in CRM and maintaining professional demeanor under pressure, I consistently prioritize customer needs to benefit the company and help to achieve company's sales target, driving positive outcomes and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable customer relations offering 10+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team/company success while working to attain yearly bonus.
Overview
10
10
years of professional experience
Work History
Sales Back Office Agent
Miele
2022.02 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of protocol and inventory to make accurate orders for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, products and order processing.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Processed customer orders quickly and accurately for timely delivery.
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Emphasized product specifications to meet customer needs.
- Assisted call-in customers with questions and orders.
Server
Engleside Inn
2021.03 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Police Records Clerk/Secretary
Ship Bottom Police
2014.04 - 2022.01
- Enhanced data accuracy through meticulous entry, proofreading, and cross-referencing of police reports.
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Collaborated with department personnel to ensure accurate and timely dissemination of information.
- Reduced response times to record requests by efficiently organizing and maintaining the archives.
- Improved overall workflow efficiency through proactive communication with colleagues and supervisors regarding work progress or challenges encountered.
- Assisted officers with locating critical information in a timely manner, expediting case resolution.
- Provided excellent customer service when responding to public inquiries about police records and procedures.
- Maintained confidentiality of sensitive information by following department policies and applicable laws.
- Facilitated interdepartmental cooperation by sharing relevant records data with other departments upon request, supporting efficient law enforcement activities.
- Supported investigations by promptly fulfilling requests for relevant documents from authorized personnel.
- Promoted clarity of recordkeeping practices within the department by providing training sessions for new employees as needed.
- Ensured compliance with state, local, and federal regulations while handling criminal history information requests from authorized agencies or individuals.
- Collaborated with fellow records assistants to ensure consistency and accuracy across all documentation efforts.
- Interacted with numerous people to provide reports, information or direction on various inquiries.
Education
No Degree - American Sign Language (ASL)
Ocean County College
Toms River, NJ01.2007
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Relationship Building
- Clear Communication
- Customer needs determination
- Ensuring customer satisfaction
- Order Fulfillment
- Internet savvy
- Customer Relations
- Call center experience
- Computer Proficiency
- Microsoft Outlook
- Product Knowledge
- Order Processing
- Customer Relationship Management (CRM)
- Staff Training
- Prioritization
Timeline
Sales Back Office Agent
Miele
2022.02 - Current
Server
Engleside Inn
2021.03 - Current
Police Records Clerk/Secretary
Ship Bottom Police
2014.04 - 2022.01
No Degree - American Sign Language (ASL)
Ocean County College
Similar Profiles
Raluca VoineaRaluca Voinea
Marketing E-commerce Specialist at MieleMarketing E-commerce Specialist at Miele
Adam HumphriesAdam Humphries
Sales Consultant at MieleSales Consultant at Miele
Amy TellezAmy Tellez
Territory Manager at MieleTerritory Manager at Miele