Kathleen Barraza
San Antonio,Tx
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
5
5
years of professional experience
Work History
Solar Operations Lead
Roof Fix Solar Energy
01.2021 - 02.2024
- Created solar proposals for the homeowner prior to sale using the homeowner's bill information. Program used was Aurora solar.
- Ensured compliance with all applicable codes, regulations, permits, and safety guidelines during each phase of the solar installation process.
- Acquired permits and Interconnection approvals for all solar projects (Utilities and AHJ's include CPS Energy, City of San Antonio, Austin Energy, City of Austin, New Braunfels utility, city of New Braunfels, Oncor Energy, Pedernales Electric Coop, CenterPoint Energy, FELPS, city of Helotes, Medina Electric Coop, Guadalupe County, city of Schertz)
- Monitored budgetary allocations closely, identifying opportunities for cost reduction while adhering to financial targets set by senior management.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Collaborated closely with project managers, electricians, and other trades professionals to ensure successful completion of each project within established timelines.
- Provided exceptional customer service throughout the installation process by addressing client concerns promptly and maintaining open communication channels.
- Maintained accurate documentation of all installations, including detailed records of materials used, work completed, site specifics, and any deviations from original plans or specifications.
- Proactively identified potential issues during site evaluations to minimize delays in the permitting process or additional costs associated with unforeseen complications during construction stages.
- Scheduled any and all final inspections and coordinated with inspectors to ensure the system was installed correctly and functioned properly.
Roofing Service Project Manager
Roof Fix Solar Energy
06.2020 - 01.2021
- Enhanced customer satisfaction by effectively managing multiple service projects from initiation to completion.
- Streamlined project timelines and reduced costs by implementing efficient resource allocation strategies.
- Collaborated with cross-functional teams, optimizing the use of resources for effective project management.
- Resolved customer complaints in professional and timely manner.
- Maintained open communication by presenting regular updates on project status to customers.
First Impressions Assistant
Roof Fix Solar Energy
06.2020 - 06.2020
- Enhanced customer experience by implementing a welcoming and efficient reception process.
- Acted as first point of contact and set appointments for prospective clients.
- Streamlined communication channels for better information flow between departments.
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Handled complaints and questions, and re-directed calls to other team members.
Receptionist and Proposal Creator
Pure Energy Solar Company
01.2019 - 07.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled calls relating to customers existing solar systems and utilized the Solar Edge website to resolve any issues and questions.
- Utilized the software Aurora to create proposals for customers prior to sale.
Education
Northeast Lakeview College
Universal City, TXHigh School Diploma -
John Marshall High School
San Antonio, Tx06.2016
Skills
- Permitting and Inspection
- CRM proficiency
- Installation coordination
- Appointment Scheduling
- Solar Energy Assessment
- Analytical Thinking
- Task Prioritization
- Time Management
- Multitasking Abilities
- Professional Demeanor
Timeline
Solar Operations Lead
Roof Fix Solar Energy
01.2021 - 02.2024
Roofing Service Project Manager
Roof Fix Solar Energy
06.2020 - 01.2021
First Impressions Assistant
Roof Fix Solar Energy
06.2020 - 06.2020
Receptionist and Proposal Creator
Pure Energy Solar Company
01.2019 - 07.2019
Northeast Lakeview College
High School Diploma -
John Marshall High School
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