Kathleen Beltran
Placentia,CA
Summary
Dynamic professional with extensive experience at Crittenton Care Services, excelling in crisis management and client care. Proven ability to enhance client coping skills and facilitate life skills training. Adept at time management and problem resolution, ensuring high-quality outcomes in challenging environments. Committed to delivering exceptional service and support.
Overview
22
22
years of professional experience
Work History
Refugee Resettlement Worker
Crittenton Care Services
Fullerton, CA
07.2023 - Current
- Maintained cleanliness and orderliness of storage areas by sweeping and mopping.
- Transferred supplies and equipment between storage and work areas by hand or by cart.
- Managed multiple tasks simultaneously while meeting all deadlines, displaying proficiency in time management techniques.
- Inspected merchandise to check for quality and accuracy.
- Trained new employees on job processes and procedures.
- Responsible for the safety, supervision, care, crisis-de-escalation and counseling of unaccompanied and refugee/youth ages 8-17, including parenting youth with children ages 0-4.
- Provides clients with life skills training, crisis intervention, and work alongside team members to strengthen clients' coping skills.
- Facilitates and/or co-facilitates recreational and life activities with youth.
- Helps conduct and assist team members with clinical assessment, and treatment and discharge planning.
- Actively participates in continuous quality improvement and outcome measures.
Client Care Specialist
Toyota of Orange
Orange, CA
01.2014 - 07.2023
- Assessed incoming emails from clients and responded according to established protocols.
- Managed client accounts by processing payments, updating records, and resolving discrepancies.
- Maintained up-to-date knowledge of products, services, and policies to ensure accurate information was provided.
Deli Clerk
Sprouts
Fullerton, CA
05.2010 - 02.2014
- Sliced and weighed deli meats and cheeses for customer purchase.
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information.
- Operated meat slicing equipment safely and followed established safety protocols.
- Performed opening and closing duties including setting up displays and cleaning counters.
- Ensured proper labeling of prepared foods with expiration dates.
- Stocked deli display cases with products and rotated items using first in, first out method.
- Took inventory of deli items and restocked shelves when necessary.
Lead PBX Operator
Talbert Medical
Fountain Valley, CA
09.2003 - 05.2010
- Maintained proficient knowledge of PBX systems, as well as associated applications and equipment.
- Managed multiple projects simultaneously while maintaining high quality standards throughout the process.
- Conducted extensive research on emerging technologies in order to identify potential opportunities for improvement.
- Performed administrative tasks such as setting up new accounts, updating existing accounts, and processing customer orders.
- Led training sessions for employees on how to use the latest PBX systems and software applications.
- Answered incoming calls and assisted customers with inquiries and requests in a professional and timely manner.
Education
HIGH SCHOOL DIPLOMA -
Santa Fe High School
Santa Fe Springs01.1999
Skills
- Customer service and support
- Crisis management
- Client account oversight
- Time management
- Effective communication
- Attention to detail
- Problem resolution
- Inventory management
- Cleaning and sanitation
References
Available upon request
Timeline
Refugee Resettlement Worker
Crittenton Care Services
07.2023 - Current
Client Care Specialist
Toyota of Orange
01.2014 - 07.2023
Deli Clerk
Sprouts
05.2010 - 02.2014
Lead PBX Operator
Talbert Medical
09.2003 - 05.2010
HIGH SCHOOL DIPLOMA -
Santa Fe High School