Kathleen Bhukal
Boston,Massachusetts
Summary
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
5
5
years of professional experience
Work History
Social Worker
The Department of Children and Families
08.2023 - 02.2025
- Case management, assessments, composing action plans
- Supervise visitation
- Provide direct services to families involved, making referrals and offering resources
- Comprehensive support services
- Ongoing heavy caseload
- Transports
- Promote child welfare
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Preparing court reports, affidavits
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Legal documentation and making recommendations for the child’s best interest in court hearings
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Updated client documentation for accurate, compliant and current records.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Probation Case Specialist
Massachusetts probate and trials court
04.2023 - 08.2023
- Providing customer service to attorneys, litigants, law enforcement and the general public
- Retrieving criminal records, updating records and initiating intakes, arrest and default removals
- Answering phone calls, communicating via mail, fax and email, filing and sorting dockets
- Assisted in the development and implementation of policies and procedures within the probation department, promoting consistency across cases.
- Managed a diverse caseload, balancing competing priorities while maintaining attention to detail for each individual case.
Corporate Administrative Assistant
Sanofi Security
10.2022 - 05.2023
- Greet Guests/ Visitors, reception duties
- Responding to emails, answering phone calls, sending out notices, directing people
- Daily spreadsheet, office management
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Administrative Assistant
Acura of Boston
09.2019 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School - College Preparatory Curriculum
Snowden International High School
Boston, MA05.2018
BA - Criminology
Framingham State University
Framingham, MA05.2023
Skills
- Fluent in Cape Verdean Creole
- Fluent in Portuguese
- Proficient in Microsoft Office
- Proficient in Word
- Proficient in Outlook
- Proficient in Excel
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Efficient under pressure
- Risk assessment
- Case documentation
- Community resources
Languages
Cape Verdean creole
Native or Bilingual
Timeline
Social Worker
The Department of Children and Families
08.2023 - 02.2025
Probation Case Specialist
Massachusetts probate and trials court
04.2023 - 08.2023
Corporate Administrative Assistant
Sanofi Security
10.2022 - 05.2023
Administrative Assistant
Acura of Boston
09.2019 - 08.2021
BA - Criminology
Framingham State University
High School - College Preparatory Curriculum
Snowden International High School
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