KATHLEEN BLOSSER
Office or Administrative Assistant
Chuckey,TN
Summary
A dedicated, hardworking administrative and customer service professional credited with combining project management, organization, and communication expertise to deliver streamlined operations in fast-paced environments. Strong expertise in hiring, recruiting, interviewing, and training employees. Proven track record of handling incoming communication, managing bookkeeping processes, and scheduling staff based on availability and skill set. Previous education in medical administration, with additional expertise providing exceptional customer service.
Overview
27
27
years of professional experience
Work History
Member Service Representative
Rakuten Beloit
09.2017 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Began working for Rakuten through Peoplelink Staffing Solutions on September 11, 2017, and was hired in permanently by Rakuten/Ebates on April 1, 2018.
Administrative Assistant
Spring Creek UCC
08.2018 - 12.2022
- Answers and screens all incoming calls, routing them to appropriate department.
- Manages and maintains Church’s Online calendar of events, anniversaries and birthdays.
- Publishes church’s weekly bulletins and online eNews through Constant Contact with notices for special holiday events, anniversaries, christenings, baptisms, weddings, and other major events.
- Answers information requests and fills out necessary paperwork.
- Oversees church member files and maintains confidentiality on all information contained therein.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained a orderly clean office and filing system. Manage and order office supplies
Cash Office Manager
Schnucks Markets Inc.
09.2015 - 09.2017
- Bookkeeper and cashier charged with supervising up to 20 employees and directing front end of market.
- Managed all financial operations of Cash Office including processing checks, MoneyGram transactions, balancing safe and auditing of cashier tills.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Interacted well with 100's of customers per day to build connections and nurture relationships.
- Scheduled up to 20 employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Courtesy Desk Associate
Schnucks Markets Inc.
08.2005 - 09.2015
- Bookkeeper and cashier charged with supervising up to 20 employees and directing front end of market.
- Delivered exceptional customer service to 100's of customers daily by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored 12-20 cash drawers in multiple checkout stations and maintained adequate cash supply.
- Streamline front end operations by effectively balancing staff with necessary tasks.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
Front End Supervisor
Schnucks Markets Inc.
08.2003 - 08.2005
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Demonstrated ability to solve problems efficiently, which resulted in satisfied customers and staff.
Personnel Specialist
Schnucks Markets Inc.
03.1998 - 08.2003
- Partnered with all store departmental managers to ascertain hiring needs and subsequently provide candidate recommendations. Tasked with recruiting, interviewing, and hiring all new associates for three area stores.
- Assisted with writing job postings and job descriptions for boards.
- Led orientation for all new hires, which included creating first company associate handbook, leading orientation discussions, and ensuring employees were well equipped to contribute to company.
- Steered changes in employee health insurance and benefits packages that resulted in happier employees.
- Co-organized, implemented, and oversaw United Way fundraising activities at three locations, exceeding initial goals the very first year.
- Collaborated with local agencies to set up English classes for non-native English speakers.
- Established reputation as valuable resource in community by becoming involved with local public schools and agencies.
Interim Floral & Nutrition Center Manager
Schnucks Markets Inc.
01.1996 - 03.1998
- Conceptualized and executed the launch of the nutrition center.
- Negotiated with suppliers to initiate and establish inventory.
- Developed and implemented product displays, store signage, product prices, and promotional events.
- Interviewed, hired, and trained employees. Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
Harlem High School
Machesney Park, ILCoursework in Accounting, Word Processing, Typing
Rock Valley College
Rockford, ILAmerican Academy of Professional Coders Cert.
Rock Valley College
Rockford, ILSome College (No Degree) - Medical Administration Assistant Certification
Rock Valley College
Rockford, ILSkills
- Member Relations/Customer Support
- Office Management
- Bookkeeping
- Staff Training & Development
- Staff Supervision
- Scheduling
- Recruiting, Interviewing & Hiring
- Communications
- Project Management
- Medical Administration
Proud Member of River City Sound Sweet Adeline's since 1999.
Past Management Team Member, Past Finance Coordinator, Past Communications Coordinator, Past Events Coordinator.
Timeline
Administrative Assistant
Spring Creek UCC
08.2018 - 12.2022
Member Service Representative
Rakuten Beloit
09.2017 - Current
Cash Office Manager
Schnucks Markets Inc.
09.2015 - 09.2017
Courtesy Desk Associate
Schnucks Markets Inc.
08.2005 - 09.2015
Front End Supervisor
Schnucks Markets Inc.
08.2003 - 08.2005
Personnel Specialist
Schnucks Markets Inc.
03.1998 - 08.2003
Interim Floral & Nutrition Center Manager
Schnucks Markets Inc.
01.1996 - 03.1998
High School Diploma -
Harlem High School
Coursework in Accounting, Word Processing, Typing
Rock Valley College
American Academy of Professional Coders Cert.
Rock Valley College
Some College (No Degree) - Medical Administration Assistant Certification
Rock Valley College
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