Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Boulio

Watertown,NY

Summary

Dedicated professional with passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues. Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.

Overview

19
19
years of professional experience

Work History

Substitute Teacher Aide

Watertown School District
Watertown, NY
11.2014 - 09.2017
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Assigned, explained and graded homework.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student behavior and administered discipline as needed.

Secretary and Office

Watertown School District
Watertown, NY
11.2014 - 09.2018
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.

Cafeteria Worker

Watertown School District
Ohio Street School
09.2022 - 11.2023
  • Cleaned and sanitized surfaces, tools and equipment.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
  • Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.

Cafeteria Dishwasher

Copenhagen Ctrl Sch District
Copenhagen, NY
09.2020 - 11.2022
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Direct Support Professional Caregiver

Jefferson Rehabilitation Center
Watertown, NY
11.2004 - 09.2011
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.

Call Center Representative

Stream-Samsung Contract
Watertown, NY
06.2014 - 10.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Associate

Party City
Watertown, NY
10.2013 - 11.2013
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Call Center Representative

Convergys
Watertown, NY
11.2017 - 12.2018
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Watertown High School
Watertown, NY
06.1998

Skills

  • Classroom Supervision
  • Materials Preparation
  • Classroom Management
  • Classroom support
  • Student Supervision
  • Special Education Support
  • Behavior Management
  • Small Group Instruction
  • Individual Student Assistance

Timeline

Cafeteria Worker

Watertown School District
09.2022 - 11.2023

Cafeteria Dishwasher

Copenhagen Ctrl Sch District
09.2020 - 11.2022

Call Center Representative

Convergys
11.2017 - 12.2018

Substitute Teacher Aide

Watertown School District
11.2014 - 09.2017

Secretary and Office

Watertown School District
11.2014 - 09.2018

Call Center Representative

Stream-Samsung Contract
06.2014 - 10.2016

Associate

Party City
10.2013 - 11.2013

Direct Support Professional Caregiver

Jefferson Rehabilitation Center
11.2004 - 09.2011

High School Diploma -

Watertown High School
Kathleen Boulio