Kathleen Briand

Responsibilities:

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained vital signs, client medical history, medication information, symptoms, and allergies.
• Instructs patients in preparation for specific procedures.
• Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
• Recognizes and treats emergency patients as priority, assists with patient examinations and treatments.
• Collects and processes routine laboratory specimen.
• Operates and maintains clinical equipment.
• Maintains and uses aseptic technique including sterilization, disinfection and disposal of contaminated material.
• Performs other duties as required or assigned.
• Prepares and processes medication refills.
• Completed Prior Authorization for medications.
• Called and faxed pharmacies to submit prescriptions and refills.

• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained patient flow for up to 100+ patients daily (dictated by acuity)
• Scheduled appointments with radiology for CT scans, ultrasounds, MRI etc.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Composed inter-office correspondence and provided product and service information to customers.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Entered data into system and updated customer contacts with information to keep records current.
• Created and updated records and files to maintain document compliance.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Offered technical support and troubleshot issues to enhance office productivity.
• Provided clerical support to Urgent Care patients referred to outside specialist by copying, faxing, and documenting necessary paperwork.