Kathleen Brosey Mills
Alexandria,KY
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Combined Public Communications
Highland Heights, USA
08.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered calls addressing customer inquiries, solving problems and providing product information
- Answered a high volume calls to meet fast-paced call center demands
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Customer Service Specialist
Snow Commerce
Cincinnati, USA
11.2020 - 07.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Answered average of 100 emails per day, addressing customer inquiries, solving problems and providing product information
- Offered advice and assistance to customers, paying attention to special needs or wants
Office Professional/Sales Assistant
Tom James Company
Cincinnati, USA
05.2006 - 09.2020
- Delivered clerical support by handling range of routine and special requirements
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Arranged rapid office equipment repair and maintenance with vendors
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Supported staff on special assignments and ad hoc projects
- Monitored usage of supplies and contacted vendors to place new orders for replenishment
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Education
Bachelor of Arts - History
Northern Kentucky University
Highland Heights, KYSkills
- Composed Under Pressure
- Managing Challenging Customer Interactions
- Customer Needs Analysis
- Strong Communication Skills
- Customer-Centric Approach
- Efficient Order and Refund Handling
- Detail-Oriented Efficiency
- Collaborative Team Player
- Effective Time Management
Additional Information
Received Award for 8 Years Perfect Attendance
Timeline
Customer Service Representative
Combined Public Communications
08.2022 - Current
Customer Service Specialist
Snow Commerce
11.2020 - 07.2022
Office Professional/Sales Assistant
Tom James Company
05.2006 - 09.2020
Bachelor of Arts - History
Northern Kentucky University