Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kathleen Brosey Mills

Alexandria,KY

Summary

Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Combined Public Communications
08.2022 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered calls addressing customer inquiries, solving problems and providing product information
  • Answered a high volume calls to meet fast-paced call center demands
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards

Customer Service Specialist

Snow Commerce
11.2020 - 07.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Answered average of 100 emails per day, addressing customer inquiries, solving problems and providing product information
  • Offered advice and assistance to customers, paying attention to special needs or wants

Office Professional/Sales Assistant

Tom James Company
05.2006 - 09.2020
  • Delivered clerical support by handling range of routine and special requirements
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Arranged rapid office equipment repair and maintenance with vendors
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Supported staff on special assignments and ad hoc projects
  • Monitored usage of supplies and contacted vendors to place new orders for replenishment
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted

Education

Bachelor of Arts - History

Northern Kentucky University
Highland Heights, KY

Skills

  • Composed Under Pressure
  • Managing Challenging Customer Interactions
  • Customer Needs Analysis
  • Strong Communication Skills
  • Customer-Centric Approach
  • Efficient Order and Refund Handling
  • Detail-Oriented Efficiency
  • Collaborative Team Player
  • Effective Time Management

Additional Information

Received Award for 8 Years Perfect Attendance

Timeline

Customer Service Representative

Combined Public Communications
08.2022 - Current

Customer Service Specialist

Snow Commerce
11.2020 - 07.2022

Office Professional/Sales Assistant

Tom James Company
05.2006 - 09.2020

Bachelor of Arts - History

Northern Kentucky University

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Kathleen Brosey Mills