Kathleen Brown
Buffalo,NY
Summary
Detail-oriented QA Assistant with proven experience in quality inspections and compliance. Skilled in problem-solving, teamwork, and time management, contributing to enhanced production standards and effective cross-functional collaboration.
Organized and adaptable QA Assistant with a strong focus on problem-solving and communication. Experienced in conducting quality inspections and collaborating with teams to resolve issues, ensuring compliance and promoting a culture of continuous improvement.
Experienced with identifying and documenting defects to maintain high product standards. Utilizes root cause analysis to improve processes and prevent future issues. Knowledge of quality control methodologies ensures consistent product excellence.
Overview
29
29
years of professional experience
Work History
SQF Assistant/QA Assistant
Landies Candies
2495 Main Street, Suite 350, Buffalo, NY 14214
02.2019 - Current
- Conducted quality inspections to ensure compliance with production standards.
- Collaborated with production teams to identify and resolve quality issues.
- Developed and maintained documentation for quality assurance processes.
- Assisted in training team members on quality control procedures and protocols.
- Implemented corrective actions in response to non-conformance reports.
- Analyzed product defects to recommend improvements in manufacturing processes.
- Monitored testing equipment to ensure accurate and reliable results.
- Facilitated communication between departments to promote a culture of quality improvement.
- Maintained accurate records of inspection results, ensuring traceability and compliance with internal and external standards.
- Evaluated returned products for safety, functionality, and other issues.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Service Coordinator
Heritage Centers/ARC Erie County
Buffalo, NY
07.1997 - 01.2019
- Coordinated services for individuals with developmental disabilities, ensuring compliance with state regulations and agency policies.
- Developed and maintained individualized service plans, addressing client needs and promoting personal growth.
- Facilitated communication between clients, families, and service providers to enhance service delivery and satisfaction.
- Trained new staff on operational procedures and best practices for client care and support services.
- Led team meetings to discuss case updates, share insights, and foster collaborative problem-solving among staff members.
- Advocated for clients' rights and access to resources within the community, strengthening support networks and opportunities for engagement.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Education
Bachelor of Science - Child Development
The Ohio State University
Columbus, OHSkills
- Sampling
- Production line audit
- ATP hygiene tests
- cGMP compliance
- Process improvement techniques
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Inspection reporting
- Adaptability and flexibility
- Relationship building
- Safety operation procedures
- Taking inventory
- Self motivation
- Preventive maintenance planning
- Risk assessment
- Product inspection
- Documentation preparation
- Product testing
Timeline
SQF Assistant/QA Assistant
Landies Candies
02.2019 - Current
Service Coordinator
Heritage Centers/ARC Erie County
07.1997 - 01.2019
Bachelor of Science - Child Development
The Ohio State University