Kathleen Bryan
Winner,SD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Postmaster
United States Postal Service, USPS
11.2018 - 12.2021
- Assisted customers in determining proper postal service to align with individual needs.
- Managed daily operations of 9-employee post office.
- Issued and cashed daily money orders .
- Hired, trained, and evaluated performance of 9 employees.
- Used POS to manage rent collection and billing for 100 post office boxes.
- Managed flow, operations, and management services for over 30 daily post office visitors.
- Efficiently and kindly handled customer complaints and issues.
- Developed and maintained detailed reports of all post office activities using Microsoft.
- Maintained 100% accuracy through closely auditing and reviewing financial documents.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
Postmaster
United States Postal Service, USPS
11.2014 - 11.2018
- Assisted customers in determining proper postal service to align with individual needs.
- Managed daily operations of 17 employee post office.
- Issued and cashed daily money orders.
- Hired, trained, and evaluated performance of 17 employees.
- Used POS to manage rent collection and billing for 150 post office boxes.
- Managed flow, operations and management services for over 50 daily post office visitors.
- Efficiently and kindly handled customer complaints and issues.
- Developed and maintained detailed reports of all post office activities using Microsoft.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
Postmaster
United States Postal Service, USPS
05.2005 - 11.2014
- Assisted customers in determining proper postal service to align with individual needs.
- Managed daily operations of 4-employee post office.
- Issued and cashed daily money orders .
- Hired, trained, and evaluated performance of 4 employees.
- Used POS to manage rent collection and billing for 1200 post office boxes.
- Managed flow, operations and management services for over 75 daily post office visitors.
- Efficiently and kindly handled customer complaints and issues.
- Developed and maintained detailed reports of all post office activities using Microsoft.
- Maintained 100% accuracy through closely auditing and reviewing financial documents.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
Retail Sales Associate
United States Postal Service, USPS
10.1998 - 05.2005
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
Assistant Finance Officer
City Of Mission
09.1993 - 10.1997
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Established and enforced controls on revenue and expenses to protect company assets.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Generated financial and operational reports to assist management with business strategy.
Salesperson
High Desert Nursery
05.1988 - 04.1992
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Worked to build relationships with customers and built potential for additional sales.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Improved customer service and telecommunication skills to build lasting relationships.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Associate - Horticulture
South East Vocational Technical
Sioux Falls, SDNo Degree - General Studies
Mary College
Bismarck, United StatesSkills
- Customer-Oriented
- Policy Compliance
- Employee Training
- Deadline-Oriented
- Mail confidentiality
- Professional demeanor
- Multitasking Abilities
- Good Telephone Etiquette
Timeline
Postmaster
United States Postal Service, USPS
11.2018 - 12.2021
Postmaster
United States Postal Service, USPS
11.2014 - 11.2018
Postmaster
United States Postal Service, USPS
05.2005 - 11.2014
Retail Sales Associate
United States Postal Service, USPS
10.1998 - 05.2005
Assistant Finance Officer
City Of Mission
09.1993 - 10.1997
Salesperson
High Desert Nursery
05.1988 - 04.1992
Associate - Horticulture
South East Vocational Technical
No Degree - General Studies
Mary College
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