Kathleen Buckland

Manage all aspects of our family business

Lead in Sales and Aquisitions

Send out all invoices, proposals, and estimates

Bid Jobs

Follow up with all clients making sure they are all satisfied customers

Gained multiple repeat business from clients after success of sales and service

Manage all profit and loss reports and take care of all necessary bookkeeping

Take payments and handle all financial aspects of our business

Aid in assisting on all projects at point of service

After returning to this company I worked for, prior to Mattress Warehouse, I completed the same tasks as before in this position

I executed all points of the sales process from qualifying to closing

In the month of March 2020, I delivered out over $90,000 in sales.

I was put on furlough with the rest of the sales team due to the unfortunate events of the Covid 19 pandemic. March was the last month I worked.

In the month of June, I was called back to return to work and begin my position where I left off, but was unable to return as they could not honor the schedule that was agreed upon prior to employment and it did not work out with our son's new schedule with at home schooling.

Due to the Covid working restrictions was unable to return

Responsible for overseeing all daily store operations- customer service, sales, financing, and inventory

Trained all new hires for our part of the district which included Waynesboro, Staunton, Harrisonburg, and all Charlottesville locations.

Executed all points of the sales process from qualifying to closing

Met and exceeded sales goals

Received numerous store bonuses and spiffs consistently on a monthly basis

#1 in the company for customer service for the second and third quarter of 2018

Made it my chief goal to build a strong knowledgeable team, equipping them with all the tools and resources needed for them to succeed

Gained extensive knowledge in Tempur-Pedic, Stearns & Foster, Sealy, Serta, Kingsdown, value bedding, pillows, accessories, sleep science, sleep health, and the sales process

Responsible for ensuring a quality customer experience

Executed all points of the sales process from qualifying to closing

Met and exceeded sales goals

Earned awards, bonuses, and frequent spiffs

Gained extensive knowledge in Tempur-Pedic, Stearns & Foster, Sealy, Serta, Simmons- Beauty Rest, countless case goods furniture, accessories, warranties, and protections at all price points

Responsible for ensuring a quality customer experience

Executed all points of the sales process from qualifying to closing

Met and exceeded sales goals

Earned frequent yearly awards and bonuses consistently

Enhanced sales ability by completing job related courses and workshops

Trained all new hires in our location for the year 2015 before we moved to Virginia

Gained excessive knowledge in fabric, leather, color, design, area staging, solid and veneer wood and wood species, the sales process, financing, training, and product knowledge for all price points of mattresses, furniture, accessories, and protection warranties.

Managed sales, delivery, and customer service

Responsible for training all new hires for sales and customer service.

Assisted account management and delivery, completed weekly ordering, inventory, and ensured floor was properly stocked and appealing to customers,

Assisted general manager with all daily store operations

Responsible for overseeing all store operations- customer service, sales, account management, collections, delivery, inventory, audits, ordering all merchandise, repossessions, applications

Was an integral part in the opening of and running our Milford location

Responsible for doing presentations and demonstrations in residential areas

Executed all points of the sales process from qualifying to closing

Earned cash bonuses

Met and exceeded sales goals

Last month as sales, sold 15 machines, earned the Myrtle Beach trip, and was promoted to Trainer

Trained all new hires coming into our district

Worked for Kirby Co. out of Easton, MD, Dover, DE, and Franklin, TN

Responsible for ensuring a quality customer experience

Handled contracts, warranties, inventory, applications, finance documents, facilitated dealer exchanges, navigated successful negotiations, performed test drives and demonstrations to achieve pairing correct vehicle w/ clients

Executed all points of the sales process from qualifying to delivery

Met and exceeded sales goals