Kathleen Caldwell
Rockport
Summary
Friendly School Police Officer with excellent interpersonal and organizational abilities. Adept at investigating criminal matters on the school's premises and performing conflict resolution for students and teachers. Knowledge of crisis planning and building security methods. Passionate about School Based Law Enforcement.
Overview
14
14
years of professional experience
Work History
Police Officer
Rockport-Fulton Independent School District
09.2016 - Current
- Collaborated with administration and teachers to develop crisis plans.
- Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
- Performed conflict resolution between student body, parents, teachers, and administration.
- Provided security and safety to school staff and students.
- Conducted school security inspections.
- Monitored criminal activity in community to identify suspicious activity.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted searches of individuals, vehicles and premises.
- Utilized clear communication and interpersonal skills to build relationships with students and staff.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Investigated suspicious activities and persons to maintain security of premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
Emergency Communications Dispatcher
City of Rockport
02.2015 - 09.2016
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
Overnight Stocker/ Wearhouse Inventory Specialist
Walmart
04.2011 - 02.2015
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained neat, organized stockroom free of hazards.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
- Managed timely and effective replacement of damaged or missing products.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked shelves to match planogram images and instructions.
- Maintained store assets with effective loss prevention strategies.
Education
Associate of Applied Science - Police Science
Del Mar College
Corpus Christi, TX12-2023
Skills
Field Training Officer
Mental Health Officer
Master School Based Law Enforcement
Advance Peace Officer
K-9 Handler
Timeline
Police Officer
Rockport-Fulton Independent School District
09.2016 - Current
Emergency Communications Dispatcher
City of Rockport
02.2015 - 09.2016
Overnight Stocker/ Wearhouse Inventory Specialist
Walmart
04.2011 - 02.2015
Associate of Applied Science - Police Science
Del Mar College
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