Kathleen Caldwell
Newport,KY
Summary
Efficient professional in manufacturing and assembly, known for high productivity and ability to complete tasks swiftly and accurately. Possess in-depth knowledge of mechanical assembly, quality control procedures, and inventory management. Excel in teamwork, communication, and problem-solving to enhance workflow and project completion rates.
Overview
9
9
years of professional experience
Work History
Assembly Line Production Worker
Jabil
Florence, KY
03.2025 - Current
- Assembled components according to established procedures and safety protocols.
- Maintained cleanliness and organization of the work area throughout shifts.
- Assisted in training new employees on assembly procedures and safety guidelines.
- Rotated through various positions on the assembly line as needed by management.
- Identified defective parts or items needing rework during inspections.
- Maintained accurate records of production output, scrap rates, and other data.
Contingent Worker
Spherion Staffing
Florence, KY
07.2024 - 03.2025
- Inspected incoming raw materials prior to use in order to ensure quality assurance.
- Assisted in training new employees on assembly line processes and procedures.
- Recognized defective material and reported issues to management.
Customer Service Representative
Humana
Cincinnati, Ohio
11.2016 - 02.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Documented customer interactions in the database for future reference.
- Trained new representatives on company policies and customer service techniques.
- Handled escalated complaints with professionalism and empathy.
- Answered customer inquiries over the phone and via email.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Education
Bachelor of Science - Legal Studies
Kaplan University
Davenport, IA06-2013
Some College (No Degree) - Law
Chase College of Law
Highland Heights, KYSkills
- Assembly procedures
- Quality assurance
- Safety compliance
- Inventory management
- Attention to detail
- Effective communication
- Repetitive task endurance
- Workflow understanding
- Production line efficiency
- Reliability and punctuality
- Verbal communication-Across multiple languages and cultures
Languages
English
Native/ Bilingual
German
Limited
Spanish
Limited
References
References available upon request.
Timeline
Assembly Line Production Worker
Jabil
03.2025 - Current
Contingent Worker
Spherion Staffing
07.2024 - 03.2025
Customer Service Representative
Humana
11.2016 - 02.2024
Bachelor of Science - Legal Studies
Kaplan University
Some College (No Degree) - Law
Chase College of Law
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