Kathleen Campus
West Hills,CA
Summary
Motivated restaurant team member with multiple years of hands-on experience as a server, host, and busser. Recognized for excellent customer service, strong teamwork, and the ability to stay organized and efficient in fast-paced environments. Reliable and dedicated, with a consistent focus on creating positive guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Busser
Islands Restaurants
10.2025 - Current
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Advised customers about special offerings and menu items to help drive sales.
- Complete opening or closing duties and weekly maintenance
Hostess/Cashier
Medranos Mexican Restaurant
07.2023 - 08.2025
- Greeted and seated guests, ensuring a welcoming dining experience
- Managed reservations and coordinated seating to optimize table turnover
- Handled to-go orders and processed payments (cash and credit cards)
- Answered high-volume phone lines and assisted customers with inquiries
- Balanced and distributed tips to servers accurately
- Supported servers by running food and beverages to tables quickly and accurately
- Assisted in resetting tables, restocking supplies, and maintaining a clean, organized dining area
- Assisted with food retrieval from the kitchen and safely transporting and delivering it to guests with accuracy and timeliness
- Assisted in the breakdown, cleaning, and set-up of tables, buffets, and food stations
- Stocked linen, silver, and silver glassware for service, ensuring all are polished and in good condition
Server/Hostess
Medranos Steakhouse
07.2023 - 02.2025
- Greeted and seated guests, ensuring a welcoming dining experience
- Managed reservations and coordinated seating to optimize table turnover
- Handled to-go orders and processed payments (cash and credit cards)
- Maintained composure and efficiency during peak dining hours, ensuring smooth service flow
- Trained new hostesses and servers on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
General Education -
Quartz Hill High School
Quartz Hill, CA06.2025
BBA - Management
California State University Northridge
Northridge, CA05-2029
Skills
- Excellent customer service
- Effective organizational skills
- Effective time management
- Food service
- Strong verbal communication
- Restaurant experience
- Collaborative teamwork
- Attention to detail
- Problem Resolution
- Money Management
- Point of Sales
- Customer greeting experience
- Phone Etiquette
- Multitasking
- Reliability and Punctuality
- Waitlist management
- Dedicated work ethic
Certification
- ServSafe
Languages
English
Timeline
Host/Busser
Islands Restaurants
10.2025 - Current
Hostess/Cashier
Medranos Mexican Restaurant
07.2023 - 08.2025
Server/Hostess
Medranos Steakhouse
07.2023 - 02.2025
General Education -
Quartz Hill High School
BBA - Management
California State University Northridge