Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Carroll

Oceanside,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Genuine people-person successful mediating various disputes

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Special Education Paraprofessional knowledgeable in lesson planning and individualized learning strategies. Looking to bring further success to a school district through behavior management and student engagement.

Overview

36
36
years of professional experience

Work History

Landscaping Assistant

Pam Sanford
05.2023 - Current
  • Preserved plant health through proper pruning, watering, and pest control measures.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Derived time-efficient schedules for various landscaping projects ensuring timely completion.

Accounts Receivable Clerk/Accounts Payable Clerk

YMNet, Inc.
05.2015 - 02.2023
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Assistant Store Manager

La Jolla Cleaners
09.1998 - 01.2020
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Special Needs Classroom Aide

Stein Education Center
06.2000 - 10.2006
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Aided in executing successful field trips by coordinating logistics and supervising students during off-campus events.
  • Recorded students' progress and delivered documentation to teacher to facilitate evaluation.
  • Provided essential support for special education students, enabling them to participate fully in mainstream classrooms.
  • Facilitated small group instruction for struggling learners under the guidance of lead teachers.

Jewelry Team Lead

Target
07.1988 - 02.1993
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Reduced inventory shrinkage by implementing strict security protocols and regular audits.
  • Boosted sales revenue through effective team collaboration and strategic upselling techniques.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Oversaw accurate inventory management processes including ordering, receiving, pricing adjustments, markdowns, and transfers to maintain optimal stock levels.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Bachelor of Science - Criminal Justice

San Diego State University
San Diego, CA
12.2024

Skills

  • Landscaping
  • Team Collaboration
  • Guest Services
  • Refunds and exchanges
  • Cash Drawer Balancing
  • Reliability and punctuality
  • Account Invoicing
  • Cash handling and management
  • Store merchandise stocking
  • Special education curriculum

Timeline

Landscaping Assistant

Pam Sanford
05.2023 - Current

Accounts Receivable Clerk/Accounts Payable Clerk

YMNet, Inc.
05.2015 - 02.2023

Special Needs Classroom Aide

Stein Education Center
06.2000 - 10.2006

Assistant Store Manager

La Jolla Cleaners
09.1998 - 01.2020

Jewelry Team Lead

Target
07.1988 - 02.1993

Bachelor of Science - Criminal Justice

San Diego State University

Similar Profiles

CREATE PROFILE
Kathleen Carroll