Kathleen Carter
Bluffton,SC
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Executive Director of IDD, HH, and Nursing
Onewell LLC
11.2022 - Current
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Advocated for organization and company mission to raise awareness and support.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Initiated strategy to drive company growth and increase market share and profitability.
- Cultivated company-wide culture of innovation and collaboration.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Created succession plans to provide continuity of operations during leadership transitions.
- Founded performance- and merit-based evaluation system to assess staff performance.
Director of Nursing Services
OneWell, LLC
08.2022 - Current
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Established new policies and updated existing policies to improve standard of care for patients.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Evaluated work performance of 20 nursing personnel to determine wage increases and implement discipline.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Identified department issues to recommend corrective actions.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Director of Business Development /Nursing Supervisor
Caregivers America, LLC
02.2022 - 08.2022
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Recommended product changes to enhance customer interest and maximize sales.
- Facilitated and managed business development plan based on market and industry research.
- Coordinated and led in-services to facilitate nursing leadership development and career growth.
- Monitored infection control and critical incidents and made changes and improvements to processes where necessary.
- Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
- Oversaw multi-unit operations and addressed operational, staffing and care issues with immediate or long-term impacts.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Conducted intake assessments with patients and relatives to gather case history.
- Acted as patient advocate and implemented total patient care through team nursing process.
Regional Manager and RN Supervisor
Caregivers America, LLC
08.2014 - 02.2022
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Published customer satisfaction results from feedback forms and correspondence.
- Enforced federal, state, local and company rules for safety and operations.
- Supported accident investigations and prepared related paperwork.
- Responded to information requests from superiors, providing specific documentation.
- Crafted operations best practices using audits and project management team feedback.
- Managed scheduling, training and inventory control.
- Planned delivery routing, team workflows and promotional initiatives.
- Built strong operational teams to meet process and production demands.
- Contributed to proposal and contract development, negotiations and meetings.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Established and maintained operational standards for 25 locations.
Care Coordinator
CaregiversAmerica, LLC
07.2010 - 08.2014
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed safe lifting and transferring techniques to transport residents.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Followed care plan and directions to administer medications.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Occupational Health and Safety Officer
Allied Services Rehabilitation Hospital
07.1992 - 07.2010
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Led teams of risk management and operational personnel in development of hazard analyses and risk assessments.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Participated in business safety committee meetings and health and safety audits.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Developed and created materials for new employee health and safety orientations.
- Collaborated with engineers or physicians to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.
Education
Bachelor of Science - Registered Nurse
Misericordia University
Dallas, PA08.2014
Associate of Science - Chemistry
York College of Pennsylvania
York, PA08.1985
Skills
- Strategic Planning
- Team Building
- Client Consultations
- Business Development
- Decision Making
- Customer Acquisition
- Training and Mentoring
Timeline
Executive Director of IDD, HH, and Nursing
Onewell LLC
11.2022 - Current
Director of Nursing Services
OneWell, LLC
08.2022 - Current
Director of Business Development /Nursing Supervisor
Caregivers America, LLC
02.2022 - 08.2022
Regional Manager and RN Supervisor
Caregivers America, LLC
08.2014 - 02.2022
Care Coordinator
CaregiversAmerica, LLC
07.2010 - 08.2014
Occupational Health and Safety Officer
Allied Services Rehabilitation Hospital
07.1992 - 07.2010
Bachelor of Science - Registered Nurse
Misericordia University
Associate of Science - Chemistry
York College of Pennsylvania
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