Kathleen Casale
Bellevue,Ne
Summary
Dynamic professional with a strong background at Fiserv, demonstrating expertise in hazmat material handling and exceptional communication skills. Proven ability to configure production equipment and lead teams towards enhanced operational efficiency. Achievements include significant improvements in process quality and adept resolution of complex billing inquiries, highlighting advanced problem-solving capabilities. Committed to leveraging these skills to drive continuous improvement in future roles.
Overview
34
34
years of professional experience
Work History
PRODUCTION SENIOR ASSOCIATE I
FISERV
Omaha, Nebraska
01.2023 - Current
- Set up equipment including embossing machines, card personalizers, and printers.
- Responded to equipment error messages efficiently.
- Conducted Quality check consistently.
- Executed guidelines and instructions from managers.
LEADERSHIP DEVELOPMENT COORDINATOR
FISERV
Omaha, Nebraska
01.2022 - 01.2023
- Learning supervisor duties
- Responsible for planning and organization of daily schedule
- Direct communication with management
- Entrust with executive decision making
- Building strong working relationships with other members of the leadership team
- Positively leading teams through changes
MACHINE OPERATOR, and COORDINATOR
FISERV
Omaha, Nebraska
01.2003 - 01.2022
- Maintained and operated production facility equipment.
- Utilized software to track and record production.
- Communicate effectively with managements and fellow team members
PATIENT ACCOUNT SPECIALIST
RADIOLOGY CONSULTANTS
Omaha, Nebraska
01.2001 - 01.2003
- Resolved patient billing inquiries effectively.
- Facilitate communication between insurance companies, patients, and coders.
- Handled patient accounts with balances exceeding $100.00 to ensure timely claim processing.
TRANSPORTATION, SHIPPING, and RECEIVING CLERK
PACE TRANSPORTATION and WARREN DISTRIBUTION
COUNCIL BLUFFS, IOWA
01.1991 - 01.2001
- Accurately process payroll for 12 drivers
- Processed inbound and outbound orders for drivers and customers.
- Evaluated monthly shipment data to identify consolidation opportunities.
- Facilitated seamless communication across departments to ensure needs were met.
Education
BS - HEALTHCARE MANAGEMENT
NATIONAL AMERICAN UNIVERSITY
11.2024
GED -
BELLEVUE PUBLIC SCHOOLS
BELLEVUE, NE, USA01.2001
Skills
- Hazmat material training
- Working with hazmat materials
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Communication skills
- Listening skills
- People skills
Activities
- Alanon and Alateen sponsor for 5 years.
- Student mentor for 1 year at National American University.
- Member of the Safety and Harassment Committee for 8 years at Warren Distribution and Pace Transportation.
Timeline
PRODUCTION SENIOR ASSOCIATE I
FISERV
01.2023 - Current
LEADERSHIP DEVELOPMENT COORDINATOR
FISERV
01.2022 - 01.2023
MACHINE OPERATOR, and COORDINATOR
FISERV
01.2003 - 01.2022
PATIENT ACCOUNT SPECIALIST
RADIOLOGY CONSULTANTS
01.2001 - 01.2003
TRANSPORTATION, SHIPPING, and RECEIVING CLERK
PACE TRANSPORTATION and WARREN DISTRIBUTION
01.1991 - 01.2001
BS - HEALTHCARE MANAGEMENT
NATIONAL AMERICAN UNIVERSITY
GED -
BELLEVUE PUBLIC SCHOOLS
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