Summary
Overview
Work History
Education
Skills
References
Timeline
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Kathleen Castellanos

Las Vegas,NV

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

10
10
years of professional experience

Work History

Assistant Manager

My Shape Lipo
Las Vegas, NV
05.2021 - 09.2024
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Maintained up-to-date knowledge of company products and services.
  • Provided assistance to employees regarding general inquiries about company policies and procedures.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.

Leasing Consultant

Advanced Management Group Nevada LLC
Las Vegas, NV
10.2020 - 05.2021
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Receptionist

Build Your Dreams LLC
Lancaster, CA
02.2019 - 10.2020
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated daily log book with information about visitors entering the premises.
  • Organized conference room reservations for meetings or events.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Created badges for temporary personnel who entered the building on a daily basis.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.

Data Entry Clerk

MP Compliance
Sylmar, CA
08.2014 - 09.2019
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Operated various office equipment such as scanners, printers. when required.
  • Updated existing records with new or revised information as needed.
  • Checked source documents against entered data to ensure accuracy.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Followed up on pending tasks until completion.
  • Verified accuracy and completeness of data entry into the database system.

Barista

Starbucks
Lancaster, CA
01.2018 - 02.2019
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Collected payments and provided accurate change.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Education

Associate of Science - Pharmacy Technology

University of Antelope Valley
Lancaster, CA
05-2010

High School Diploma -

Highland High School
Palmdale, CA
08-2008

Skills

  • Call Management
  • Appointment Scheduling
  • Paperwork Processing
  • Data Collection
  • Information Security
  • Clerical Support
  • Critical Thinking
  • Customer Relationship Management (CRM)
  • Adaptive team player
  • Positive and professional

References

References available upon request.

Timeline

Assistant Manager

My Shape Lipo
05.2021 - 09.2024

Leasing Consultant

Advanced Management Group Nevada LLC
10.2020 - 05.2021

Receptionist

Build Your Dreams LLC
02.2019 - 10.2020

Barista

Starbucks
01.2018 - 02.2019

Data Entry Clerk

MP Compliance
08.2014 - 09.2019

Associate of Science - Pharmacy Technology

University of Antelope Valley

High School Diploma -

Highland High School

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Kathleen Castellanos