Kathleen Nichols
Brookhaven,PA
Summary
Highly effective at maintaining strong and productive employee relations. Skilled in training, consensus-building, payroll and conflict management in all areas of human resources. Adept at building and maintaining positive relationships with employees and management.
Overview
21
21
years of professional experience
Work History
Human Resources Manager
Philadelphia Airport Marriott
04.2024 - Current
- Establish and maintain contact with external recruitment sources.
- Network with local organizations like USAF to source candidates for current or future openings.
- Oversee candidate identification and selection process and facilitate new hire orientation to generate a positive first impression for employees.
- Work with the unemployment to respond to unemployment claims and reports for accuracy.
- Review progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner and facilitate Peer Review Hearings.
- Ensure employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources.
- Manage Workers Compensation claims.
- Work with the airport on submitting and managing associate parking passes.
- Ensure all compliance training is completed in a timely manor.
- Ensure medical records are maintained in a separate, secure and confidential medical file.
- Assist with payroll and conduct attendance audits.
- Create and maintaining TakeCare and communication boards for associates.
Senior Human Resources Generalist
Philadelphia Airport Marriott
10.2018 - Current
- Assist employees with internal and external transfer requests and procedures.
- Monitor and assist managers/supervisors with hiring processes and issues. Maintain applicant flow, drug screen, background checks, and transfer request logs.
- Create new employee personnel file and assist with orientation. Train new hires on Human Resources processes, programs, policies, information systems, etc.
- Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures.
- Process payroll, maintain payroll records in accordance with policies and procedures, and run payroll reports.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively Support all co-workers and treat them with dignity and respect.
Banquet Supervisor
Philadelphia Airport Marriott
05.2013 - 10.2018
- Directed food preparation and cooking activities to meet health and safety standards.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Supervised food presentation and plating to enhance visual appeal.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Kitchen Supervisor
Marriott West
12.2011 - 05.2013
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Supervised food presentation and plating to enhance visual appeal.
Cook/Lead First Cook
Philadelphia Airport Marriott
03.2005 - 12.2011
- Planned menus for different events, seasons and customer requests.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Measured and mixed ingredients according to precise recipes for best results.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Associate of Arts - Culinary Arts
Pennsylvania Culinary Institute
Pittsburgh, PA10.2005
Skills
- HR Support
- Compensation and Benefits
- Payroll Completion
- Conflict Resolution Tactics
- Manage Employee Relations
- Talent Acquisition
- Employee Relations
- Problem Resolution
- Outlook, Excel, Word, Powerpoint
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Human Resources Manager
Philadelphia Airport Marriott
04.2024 - Current
Senior Human Resources Generalist
Philadelphia Airport Marriott
10.2018 - Current
Banquet Supervisor
Philadelphia Airport Marriott
05.2013 - 10.2018
Kitchen Supervisor
Marriott West
12.2011 - 05.2013
Cook/Lead First Cook
Philadelphia Airport Marriott
03.2005 - 12.2011
Associate of Arts - Culinary Arts
Pennsylvania Culinary Institute