Kathleen C. Mendoza
Las Vegas,NV
Summary
Dynamic professional with extensive experience in customer service and administrative support, notably at Charlie’s Produce. Proven ability in problem-solving and data entry, ensuring timely account reconciliations and cash collections. Adept at navigating complex routes while maintaining safety compliance, consistently delivering exceptional service in fast-paced environments.
Overview
46
46
years of professional experience
Work History
Driver
Kathy
Las Vegas, NV
01.2022 - 12.2023
- Business License DBA: Kathy, driving for UBER/LYFT/Private rides
- Assisted with loading and unloading groceries, luggage, and other equipment when necessary.
- Followed routes assigned by the apps used.
Concierge
Revel Senior Living
01.2019 - 01.2022
- Wal-Mart, Temporary Employee COVID Screener
Call Center
United Parcel Service
Las Vegas, NV
01.2016 - 01.2019
- External Customer Technical Support
- WorldShip Software only
- Supported Web Services
- Post Sales Logistics, Supply Chain Solutions
Credit Liaison/Accounts Receivable Support
Charlie’s Produce
Portland
01.2001 - 01.2015
- Petty Cash
- Order office supplies
- Liaison between customer and Accounts Receivable in Seattle
- Reconcile accounts with customers to secure payment
- Monitor Drivers’ paperwork for proof of delivery
- Cash collection and deposits
- Daily deposit preparation and banking
- Scan all paperwork to Seattle promptly
- Approve bills for payment
- Approve or deny customer credit
- Helped create Return for Credit Policy
Various Temporary Positions
01.2000 - 01.2001
- Charlie’s Produce – Portland, Clerical and Customer Service
- First Student – Gresham, School Bus Driver
- Pine Crest Fabrics – Portland, Receptionist
Secretary and Administrative Assistant
Association of Bay Area Governments (ABAG)
Oakland, CA
01.1999 - 01.2000
- Answer mail, email, and phone
- Post job opportunities on websites
- Coordinate recruitments and testing
- Create billing spreadsheets using PG&E data
- Liaise between POWER members, billing contractors, and meter reading agents
- Audit and authorize meter reading fees
- Prepare agendas and take minutes at meetings
- Post agendas and minutes online
Secretary
ABAG PLAN (Pooled Liability Assurance Network)
01.1997 - 01.1998
- Handle correspondence and support the VP
- Provide data for PLAN members and auditors
- Process claims, payments, and bills
- Generate insurance certificates and endorsements
- Prepare agendas and newsletters
- Train new staff
Administrative Clerk
ABAG Workers’ Compensation Program
01.1996 - 01.1997
- Mail checks and vendor W-9s
- Schedule doctor appointments
- Bill clients and handle daily deposits
- Manage medical-only claims
- Train temps
Mail/File Clerk – Claims Assistant
ABAG Workers’ Compensation Program
01.1995 - 01.1996
- Handle mail and filing
- Set up and close claims
- Process medical claims
Certified Nursing Assistant / Unit Secretary / Ward Clerk / Activity Assistant
01.1986 - 01.1994
- Patient care, vitals, and admissions
- Order labs and therapies
- Transcribe doctors' orders
- Answer phones and emergency lifeline system
- Combined roles as needed
Accounting Clerk / A/R / A/P / Payroll Clerk
01.1978 - 01.1984
- Account reconciliation and customer support
- Code entry, billing, deposits, and reports
- Support bookkeeping and audits
Education
Biology, English, Old Testament Literature
Oral Roberts University
Tulsa, OKHigh School -
J. Eugene McAteer High School
San Francisco, CACertificate - Basic Math, Algebra, Chemistry
Chemeketa Community College
Salem, ORCertificate - Nursing Assistant
Rogue Community College
Grants Pass, ORSkills
- Microsoft Word and Excel
- Safety compliance
- Customer service
- Communication skills
- Problem solving
- Data entry
- Attention to detail
- Adobe Photoshop and PageMaker
- DAVID Claims System
- GroupWise and Outlook
- AS 400
- Office equipment management
- Proficient internet use
- Route navigation
Websites
Aka
Kathy
Skills Tools
- MS Word
- Excel
- DAVID Claims System
- Adobe PageMaker
- Adobe Photoshop
- GroupWise
- Outlook
- AS 400
- Copiers
- Fax
- Printers
- Proficient internet use
Timeline
Driver
Kathy
01.2022 - 12.2023
Concierge
Revel Senior Living
01.2019 - 01.2022
Call Center
United Parcel Service
01.2016 - 01.2019
Credit Liaison/Accounts Receivable Support
Charlie’s Produce
01.2001 - 01.2015
Various Temporary Positions
01.2000 - 01.2001
Secretary and Administrative Assistant
Association of Bay Area Governments (ABAG)
01.1999 - 01.2000
Secretary
ABAG PLAN (Pooled Liability Assurance Network)
01.1997 - 01.1998
Administrative Clerk
ABAG Workers’ Compensation Program
01.1996 - 01.1997
Mail/File Clerk – Claims Assistant
ABAG Workers’ Compensation Program
01.1995 - 01.1996
Certified Nursing Assistant / Unit Secretary / Ward Clerk / Activity Assistant
01.1986 - 01.1994
Accounting Clerk / A/R / A/P / Payroll Clerk
01.1978 - 01.1984
Biology, English, Old Testament Literature
Oral Roberts University
High School -
J. Eugene McAteer High School
Certificate - Basic Math, Algebra, Chemistry
Chemeketa Community College
Certificate - Nursing Assistant
Rogue Community College
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